Strategy Implementation Practices and Performance of National Transport and Safety Authority in Kenya
Loading...
Date
2024-05
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
Effective strategy implementation practices are fundamental drivers of organizational
performance. This study therefore determined the strategy implementation practices on
the performance of the NTSA. The NTSA faces challenges such as resistance from
transport operators who are unwilling to comply with regulations and laws. This has led
to increased accidents and fatalities on the roads. Besides, poor coordination with other
government agencies, such as the police and county governments had made it difficult to
enforce transport laws and regulations effectively. This has led to confusion and conflicts
between the authority and other stakeholders, such as the police and county governments.
Consequently, this research aims to ascertain how the national transport and safety
authority of Kenya performs in relation to strategy implementation techniques. The
precise objectives of the research were to ascertain the effect of resource allocation,
strategic leadership, employee empowerment and communication on the performance of
NTSA. The study was guided by balance scorecard model, the goal setting theory,
leadership theory, resource-based view theory and cybernetics theory. The research
adopted the use of descriptive study design. The unit of analysis was national transport
and safety authority. The unit of observation was 172 employees working with the
national transport and safety authority. This study employed a stratified sampling
technique to sample respondents, with respondents being sampled based on their
respective organizations. Then, using a simple random sampling method, a random
sample from each stratum was selected proportionally. All of the selected respondents
completed questionnaires that were utilized for gathering primary data. Within the same
company, 12 respondents completed a pilot survey that included in the final analysis.
Tests for content validity were utilized to assess the instrument's validity. The reliability
of the questionnaire was evaluated through the Cronbach's alpha reliability coefficient. A
content analysis approach was utilized to assess the qualitative data and convey it in
narrative form. When appropriate, descriptive statistics like mean and standard deviation
was employed to analyze quantitative data, which then was displayed in the form of
tables, pie charts, and bar graphs. The research employed inferential statistics to ascertain
the link between variables via the utilization of multiple regression and correlation
analysis.
Description
A Research Project Submitted to the School of Business Economics and Tourism in Partial Fulfilment of the Requirements for the Award of the Degree of Master of Business Administration (Strategic Management Option) of Kenyatta University, May 2024.