User’s Capabilities In Business Intelligence And Performance Of Mobile Service Providers In Kenya

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dc.contributor.authorMalonza, Gladys Nduku
dc.contributor.authorJames, Rosemary
dc.contributor.authorNzuki, David
dc.date.accessioned2023-08-02T11:20:50Z
dc.date.available2023-08-02T11:20:50Z
dc.date.issued2021
dc.descriptionArticleen_US
dc.description.abstractThe mobile service providers play a critical role in the knowledge-led service enterprises though faced with unstable trends in their growth. The Quality-of-Service (QoS) report by the Communication Authority of Kenya indicated that all the mobile service providers have been fined by their regulator for failing to achieve the 80 percent minimum threshold set for compliance since the year 2014. Generating and diffusing new knowledge through innovation activities based on the use of Business Intelligence (BI) can boost performance. This study investigated how BI users’ capabilities influenced the performance of mobile service providers in Kenya in terms of level of skills, ability to utilize data, willingness to optimize BI and level of integrity of the BI users The study was anchored on Technology-Organization-Environment framework and Technology Acceptance model. The study adopted an explanatory non-experimental design research targeting Safaricom limited, Telkom and Airtel. Secondary panel data for the period 2010-2019 was collected after which descriptive statistics and panel regressionwere carried out. The study findings established that user’s capability had significant influence on performance of mobile service providers in Kenya. The study recommended that usefulness and ease-of-use of BI capabilities should be carefully considered by the management of any organizationen_US
dc.identifier.issn2394-0050
dc.identifier.urihttp://ir-library.ku.ac.ke/handle/123456789/26498
dc.language.isoenen_US
dc.publisheriosrjournalsen_US
dc.subjectBusiness Intelligenceen_US
dc.subjectQuality of service (Qos) standardsen_US
dc.subjectAverage Revenue per User (ARPU)en_US
dc.subjectUsers’ Capabilitiesen_US
dc.subjectMobile service providersen_US
dc.titleUser’s Capabilities In Business Intelligence And Performance Of Mobile Service Providers In Kenyaen_US
dc.typeArticleen_US
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