ISO 15189 Accreditation Projects and Performance of Medical Laboratories in Nairobi City County, Kenya
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Date
2019
Authors
Ngeno, Kibet Leonard
Kinoti, Franklin
Journal Title
Journal ISSN
Volume Title
Publisher
International Academic Journal of Information Sciences and Project Management
Abstract
Many medical laboratories have successfully
completed ISO 15189 accreditation projects
and achieved accreditation recognition
certificate according to Kenya National
Accreditation service department in the
ministry of industrialization in-charge of
accreditation in Kenya. Ministry of Health
in the year 2010 begun process of
accreditation of national and county referral
public laboratories to ISO 15189 standard
with donor support while private firms
channel their resources following Ministry
of health recommendations. Both sectors
implemented ISO 15189 accreditation three
key projects. These projects are quality
Management System, Process control, and
resource management system. However, not
all laboratories who initiated the projects
have attained ISO 15189 accreditation by
December 2015 according to KENAS. Thus
the need for research to be done to analyze
the effects of accreditation projects on the
performance of medical laboratories within
Nairobi City County, Kenya so as to inform
a new approach to accreditation projects for
laboratories that have not completed the
projects in the entire country. The purpose
of the study was to assess the effects of
accreditation projects specifically on the
performance of accredited medical
laboratories in relation to Productivity,
Quality of service delivery and Cost of
services. The organizational theory
advanced by Berle and Means in 1932 and
scientific management Theory by Taylor of
1909 guided this study. Descriptive research
design was used in the study with focus on
all levels of management in the laboratories
as respondents; Stratified sampling
techniques was utilized to group different
laboratory management levels (Top
Management, Middle level, Operations
Level and Technical personnel) and simple
random sampling was used from each
stratum so as to obtained varied perception
views from all levels of management. The
target population was seven accredited
medical laboratories in Nairobi City County
with measurement unit of 225 laboratory
personnel with a target sample size of 141
respondents; primary data was collected
using structure questionnaire. The study
found out that quality management system
project (β=0.312, p=0.000<0.05) has a
positive and significant effect on
performance of medical laboratories.
Process control project (β=0.243,
p=0.002<0.05) has a positive and significant
effect on performance of medical
laboratories. Resource management system
project (β=0.318, p=0.000<0.05) has a
positive and significant effect on
performance of medical laboratories. The
study concludes that ISO 15189
accreditation projects have a positive effect
on performance of medical laboratories. The
study recommends that the management of
all medical laboratories in Kenya should
increase the implementation and adoption of
quality management system project in order
to positively influence performance of their
organizations. The management of all
medical laboratories in Kenya need to
improve on the process control projects in
order to positively influence performance of
their organizations. All medical laboratories
should improve on their resource
International Academic Journal of Information Sciences and Project Management | Volume 3, Issue 3, pp. 235-258
237 | P a g e
management system projects for positive
improvement in performance.
Description
Keywords
ISO 15189, Accreditation projects, Performance, Medical laboratories, Nairobi City County Kenya
Citation
Ngeno, K. L., & Kinoti, F. (2019). ISO 15189 accreditation projects and performance of medical laboratories in Nairobi City County, Kenya. International Academic Journal of Information Sciences and Project Management, 3(3), 235-258.