Students Support Services For Virtual and Open Learning and Its Influence on Retention of Students in Kenya: A Case of Kenyatta University

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dc.contributor.authorNgaruiya, Lukas Gathui
dc.contributor.authorOgeta, Norbert
dc.contributor.authorMuchanje, Peter Nyaga
dc.date.accessioned2024-05-06T07:51:33Z
dc.date.available2024-05-06T07:51:33Z
dc.date.issued2024
dc.descriptionArticleen_US
dc.description.abstractThis study investigated the impact of academic support services, including guidance and counseling, tutoring and mentorship, administrative, and ICT services, on the retention of open and distant learners in Kenyan public universities. The study employed the transformative learning theory and transaction theory as its theoretical foundations and used a descriptive survey methodology. The study's population consisted of two groups: 11 respondents from the Directorate of Student Affairs at the Digital School for Virtual and Open Learners and 2156 final-year postgraduate students from the Digital, Virtual & Open Learning School. The research employed purposive and stratified random sampling methods to select participants. Data collection involved interviews with key informants and standardized questionnaires. The results indicated that these academic support services positively influenced the persistence of postgraduate students, encouraging them to continue their studies until completion. The study recommended that Kenyatta University improve its communication department to provide timely feedback and essential information to final-year postgraduate students. The findings underscore the need for similar investigations at different universities to enhance comparative analysis of support services' effectiveness in student retention.en_US
dc.identifier.citationGathui, N. L., Ogeta, N., & Muchanje, P. N. (2024). Students Support Services For Virtual and Open Learning and Its Influence on Retention of Students in Kenya: A Case of Kenyatta University. Journal of Popular Education in Africa, 8(1), 5-31.en_US
dc.identifier.issn2523-2800
dc.identifier.urihttps://ir-library.ku.ac.ke/handle/123456789/27839
dc.language.isoenen_US
dc.publisherJAISen_US
dc.subjectKenyaen_US
dc.subjectAcademic support servicesen_US
dc.subjectRetention ratesen_US
dc.subjectGuidance and counselingen_US
dc.subjectpostgraduate studentsen_US
dc.subjectStudent retentionen_US
dc.titleStudents Support Services For Virtual and Open Learning and Its Influence on Retention of Students in Kenya: A Case of Kenyatta Universityen_US
dc.typeArticleen_US
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