An Assessment of Strategic Corporate Communication Practice on the Service Delivery of Police in Kirinyaga County
Loading...
Date
2021
Authors
Mutuma, Charles Baikanatha
Ngari, Lazarus. K.
Journal Title
Journal ISSN
Volume Title
Publisher
International Journal of Latest Research in Humanities and Social Science
Abstract
The purpose of this study was to assess internal accountability strategies of the National Police
Service and their impact on service delivery in Kirinyaga County, Kenya. Specific objective of this study was to
establish how strategic Corporate Communication Practices contribute towards service delivery in Kirinyaga
County. The study was guided by the theory of functionalism championed by Auguste Comte, Emile Durkheim,
Herbert Spencer, Talcott Parsons, and Robert K. Merton. The study adopted a descriptive survey research
design. The sample population consisted of 220 consisting of two National Police Services (130 Administrative
Police, 80 Kenya Police, and 10 Members of Police disciplinary team. These combined forces included 13
Senior Officers from the rank of Inspector and above and 207 other Ranks. Out of the target population,
stratified and random sampling techniques were employed. Data collection was by Interview Guide and a
questionnaire. Thematic approach was used to analyze data after sorting and coding. Presentation of findings
was by narration. The findings revealed that accountability strategic management practices especially corporate
communication had a significant positive impact on service delivery at National Police Service in Kirinyaga
County. Despite this, a number of challenges still exist. The study is relevant to departmental needs especially
equipping the Police Service as means of enhancing service delivery.
Description
A research article published in International Journal of Latest Research in Humanities and Social Science
Keywords
Accountability, Communication, Strategies
Citation
Mutuma, C. B., & Ngari, L. K. An Assessment of Strategic Corporate Communication Practice on the Service Delivery of Police in Kirinyaga County.