Psychosocial Characteristics and Service Delivery in the National Police Service in Nairobi City County, Kenya
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Date
2024-11
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Kenyatta University
Abstract
The National Police Service underwent significant transformation as a result of initiatives formulated by the Police Service in collaboration with pertinent agencies, therefore enhancing national stability. Transparency International indicated that the public expressed dissatisfaction with the police's management of security concerns. The populace exhibited diminished faith in the police. The volume of public complaints in Nairobi City County has increased during the past three years. The study encompasses five research objectives: to ascertain the impact of occupational stress, work environment, social support, intrapersonal qualities, and access to mental health on service delivery among national police officers in Nairobi City County, Kenya. The research was based on the Demand-Control paradigm, the Michigan paradigm, and Herzberg's Motivational Theory. A descriptive survey research approach was utilizedThe study mainly targeted police officers within the sub-counties. The key informants of the study comprised 12 Officers Commanding Police Division and 9 Deputy Administrative Police Commandants. Data were collected from 2000 Kenya Police Service officers and 1500 Administration Police Service officers through a questionnaire, making a total target population of 3,524. Both non-probability and probability sampling techniques were adopted. The researcher reached the 374 police officers' respondents through stratified random The study on occupational stress within the National Police Service in Nairobi City County revealed significant stress levels among officers, negatively impacting their job performance and overall well-being. Descriptive statistics showed that all respondents acknowledged the adverse effects of occupational stress, such as increased anxiety, physical exhaustion, and reduced motivation. The findings indicate that occupational stress is a pervasive issue among officers in the National Police Service, significantly affecting their mental and physical well-being and job performance. Comprehensive stress management programs and improved working conditions are essential to mitigate these negative effects. The perception of safety at the workplace is crucial, and addressing safety concerns can lead to higher job satisfaction and reduced stress levels. Social support from colleagues, supervisors, and family is vital in enhancing officers' well-being and job performance. The study recommended that the national government should introduce regular mental health check-ups, access to counseling services, and workshops on stress reduction techniques to help officers manage stress effectively. The national police service should foster a supportive work culture by promoting supervisor guidance, increasing peer interaction opportunities, and facilitating family support initiatives to enhance resilience and job satisfaction.
Description
A Research Project Submitted to the School of Law, Arts and Social Sciences in Partial Fulfilment of the Requirements for the Award of the Degree of Master of Public Policy and Administration of Kenyatta University, November 2024.
Supervisor
Heather Kipchumba