Computerized Systems Effects and Performance of Customs and Border Control Department of Kenya Revenue Authority
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Date
2017-07
Authors
Polycap, Lubeka Mwati
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
The public has for long time complained about the performance of customs and border control
department due to its numerous complex procedures for clearance of goods imported to the
country. This study examines the effectiveness of the computerized system on the performance
of Customs and border control department of Kenya Revenue Authority. The research design
used for this study was descriptive survey. The target population was 120. The sample chosen
comprised staff working in various tax collection stations. The sample size comprised of 120
respondents selected using stratified random sampling. The main instrument of collecting
primary data was questionnaire. Data was analyzed mainly by use of descriptive and inferential
statistics. Descriptive statistics included mode, mean, median, standard deviation. Inferential
statistical techniques like correlation and regression coefficients were used to draw relationships
between the independent variables and the dependent variable. The study revealed that
computerized systems have contributed positively to the performance of customs department.
Independent variables cargo security and tax clearance time had a positive significant impact on
the performance. Revenue collection and tax administration had an insignificant impact hence
there may be other many factors which affect revenue collection other than computerized
systems. Based on research findings, the study recommends the need for Kenya Revenue
Authority to recheck the need to enhance reforms and enhance systems validations and integrity
so as to enhance customs performance. Systems enhancement based on risks management will be
a key game changer in this era of digitization
Description
A Research Project Submitted to School of Business in Partial Fulfillment of the Requirement for the Award of the Degree of Master of Business Administration (Management Information Systems), Kenyatta University