Organizational Capabilities and Performance of Kenya Civil Aviation Authority in Nairobi City County, Kenya
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Date
2025-07
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Kenyatta University
Abstract
The Kenya’s aviation sector has encountered a number of obstacles which has it establish systems and procedures that promote effective governance and administration. However, the organization faces several challenges that have prevented it from achieving its desired goals and objectives. Therefore, the study concentrated on investigating how organizational capabilities influence the performance of the Kenya Civil Aviation Authority in Nairobi City County, Kenya. The capabilities examined were; management commitment, organizational structure, and resource allocation. The study was guided by the balanced scorecard model, contingency theory, and resource-based view theory. This study utilized an explanatory research design. The study focused on the Kenya Civil Aviation Authority. The intended population consisted of 173 individuals, including senior executives, middle management, and junior operational personnel within the KCAA headquarters. In this specific research, the participants were categorized according to their associations with various firms. The number of respondents in the sample was 120. This research utilized primary data gathered via a semi-structured questionnaire. This study included 19 participants in a preliminary investigation conducted at Kenya Airports Authority. A validation test for construct and content was performed to evaluate the validity of the questionnaire. Cronbach's alpha evaluated the instrument's reliability through internal consistency. Qualitative data was gathered via open-ended questions, analyzed using content analysis methods, and conveyed in narrative style that aligns with the objectives of the study. Information was collected via surveys and analyzed using fundamental statistics like mean and variance. Tables and figures were employed to showcase the results from quantitative data. The research revealed a notable positive effect of management commitment, resource distribution, and organizational structure on performance. The research highlights that a dedicated management team guarantees that the KCAA complies with global safety standards and regulations, minimizing the chances of accidents and incidents. Efficient allocation of resources guarantees that personnel, equipment, and technology are provided where they are most required, minimizing waste and duplication. A clearly defined organizational structure creates distinct lines of authority, decision-making pathways, and accountability within the KCAA, enhancing efficiency, minimizing duplicated efforts, and ensuring employees comprehend their specific roles and responsibilities. The research suggests that the organization ought to hold regular training workshops for management to improve their leadership abilities, emphasizing strategic planning, decision-making, and performance management. The organization should utilize data analytics tools to forecast demand for aviation services, enabling proactive resource allocation based on anticipated needs. The organization should gather insights from employees, management, and external stakeholders to understand the effectiveness of the existing structure
Description
A Research Project Submitted to the School of Business, Economics and Tourism in Partial Fulfillment of the Requirements for the Award of the Degree of Master of Business Administration (Strategic Management Option) of Kenyatta University, July, 2025
Supervisor:
1.Patricia Kungu