Critical Success Factors and Performance of Fibre Optic Infrastucture Projects by Information and Communication Technology Authority, Kenya

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dc.contributor.advisorMorrisson Mutukuen_US
dc.contributor.authorNgugi, Allan Kabiru
dc.date.accessioned2024-01-31T11:49:31Z
dc.date.available2024-01-31T11:49:31Z
dc.date.issued2023-11
dc.descriptionA Project Submitted to the School of Business, Economics and Tourism in Partial Fulfillment of the Requirements for the Award of the Degree of Master in Business Administration (Project Management Option) of Kenyatta Universityen_US
dc.description.abstractInformation and Communication Technology is crucial to Kenya’s economy as it fosters growth boosting the country’s economy. These businesses have the opportunity to grow, become more competitive, enhancing their earnings. As a result, the government continuously makes efforts to encourage the widespread use of ICT by all organizations. Several infrastructure sharing options, such as trenches, ducts, cables, fibre, and wavelengths, could lead to cost reductions during the installation of fibre optic infrastructure, thereby enhancing performance. There are numerous ICT initiatives in Kenya that have failed to achieve their intended goals and objectives. This is determined by how successfully projects achieve their goals and remain sustainable afterward. Studies have been carried out on critical success factors and performance of projects in different sectors of the economy and environment. The study addressed 125 construction projects in Nairobi City County as the target population. The respondents examined the effects of the best funding for fibre optic projects in Kenya. With a target population of 120 employees, including those in top, middle, and support personnel divisions of administration. However, this study focused on the effect of critical success factors and performance of fibre optic infrastructure projects in Information and Communication Technology Authority, Kenya. Specifically, the study aimed to examine the effect of project financing, top management support, stakeholders’ engagement, and project monitoring on the performance of fibre optic projects by Information and Communication Technology, Kenya. The study alluded to the following theories: Agency Theory, Theory of Change, and Financial Liberalization Theory. The study employed a descriptive and exploratory research design. Project managers, the finance team, stakeholders, and the management team on the various projects being carried out under ICTA, Kenya, are the study’s target population. Collection of data is mainly primary and secondary. The study examined and enhance the validity of results using SPSS, which was based on descriptive, correlation, and multiple regression techniques. Ethical standards were duly followed. The study found that project financing, top management support, stakeholder engagement, and project monitoring had a significant positive influence on the project performance of fibre optic infrastructure projects in Information and Communication Technology Authority, Kenya. The study concluded that financing projects through the project finance route offers various benefits, such as the opportunity for risk sharing, extending debt capacity, releasing free cash flows, and maintaining a competitive advantage in the market. Top management support relates to effective decision-making to manage risk and authorize business process change. Stakeholder engagement is an ongoing process because the stakeholder landscape is forever shifting. The organization facilitates immediate monitoring of project tasks upon onset and eventually conducts evaluations of these tasks to obtain clear and concise information on every achievement made. The study recommended that project managers should focus on a few critical financial metrics essential to specific business cases. The top management of the organization should communicate the vision to team members on the project being implemented to set clear expectations about the spirit of the project. Any effective stakeholder management approach requires you to first identify, assess, and map stakeholders according to interest and influence to identify who key stakeholders are and how they are similar or different in terms of needs and opinions. Project managers should create a plan for monitoring and evaluating the projects to capture and organize the project’s data in one place, track each team member’s progress, and allocate resources accordingly.en_US
dc.identifier.urihttps://ir-library.ku.ac.ke/handle/123456789/27351
dc.language.isoenen_US
dc.publisherkenyatta universityen_US
dc.subjectFibre Optic Infrastucture Projectsen_US
dc.subjectInformation and Communication Technology Authorityen_US
dc.subjectKenyaen_US
dc.titleCritical Success Factors and Performance of Fibre Optic Infrastucture Projects by Information and Communication Technology Authority, Kenyaen_US
dc.typeThesisen_US
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