E-government strategy implementation and performance of the public sector in Kenya
Loading...
Date
2015
Authors
Mungai, Alfred Ngugi
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
The Kenya public sector has the vision to realize e-government strategy to reach the public
and to promote performance by enhancing e-participation and e-consultation in the policy/
decision- making process. Notably a number of projects have commenced but have met
serious challenges in the implementation stages. Yet few studies have attempted to
carefully analyse e-government strategy implementation and performance of the public
sector in Kenya. The general objective of the study was to investigat e e-government
strategy implementation and performance of the public sector in Kenya. Specifically the
study was narrowed: to establish the relationship between leT infrastructure (service
oriented architecture) and public sector performance in Kenya, to determine the
relationship between e-level applications and public sector performance in Kenya, to
examine the relationship between e-government institutional framework and public sector
performance in Kenya, to establish the relationship between e-government legal
framework and public sector performance in Kenya and to assess the mediating influence
between e-government platform and the public sector performance in Kenya.This study
was anchored on Management Information Systems Theory while Resource Based View,
Unified Theory of Acceptance of Technology and Stakeholders Theory acted as supporting
theories as they relate well with study hypotheses. A positivism orientation was adopted in
this study. The study employed descriptive and explanatory research design. The study
population was 13,228 which comprised of Directors of administration, leT departmental
heads, and customer care supervisors as the key informants in the government ministries
and also the users (members of the public) who visited the current 18 Ministries with egovernment
related issues. Multistage sampling was applied where larger clusters were
subdivided into smaller samples for the purposes of surveying. The study used
disproportionatestratificd sampling whereby the proportionate sample was adjusted to
embrace a better sample size which was 384. The study collected primary data using both
an interview guide and a semi structured questionnaire. The SPSS (version 17) computer
software aided the analysis. Descriptive statistics and inferential statistics, specifically
regression analysis were used to analyze quantitative data. Qualitative data was analyzed
using content analysis. The study established a significant relationship between egovernment
performance and leT infrastructure. It was also confirmed that leT
infrastructure has a significant relationship with public sector performance in Kenya. The
study further established a significant relationship between e-government performance and
e-level applications and that there was a significant relationship between e-government
performance and e-government institutional framework. The study concludes that egovernment
institutional framework has an influence on public sector performance in
Kenya while there is a significant relationship between e-government performance and egovernment
legal framework. This study further concludes that e-government platform has
a mediating relationship with public sector performance in Kenya. The study concludes
that e-government implementation by the government should be well regulated so as to
ensure the process is effective in all the mini stries. The stud y also recommends that
management teams responsible for implementation of e-government strategy at the
ministries should ensure the process leads to promoting access to facilities by the users at
the points of service delivery.
Description
A thesis submitted to the school of business in partial fulfillment of the requirement for the awar)) of the degree of doctor of philosophy in business administration (strategic management) of Kenyatta University
November, 2015