Critical Success Factors and Performance of Completed Construction Projects at National Social Security Fund, Nairobi City County, Kenya
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Date
2023
Authors
Khisa, Inviolata Wanyama
Mutuku, Morrisson Kaunda
Journal Title
Journal ISSN
Volume Title
Publisher
IJRBS
Abstract
This paper aims to examine the effect of selected factors that link to completion of NSSF construction
projects and how they are influenced by the various critical factors. The main objective was to establish
the critical success factors and their effects on performance of construction projects. Four theories
namely Game theory, Principal-Agent theory, Construction Management, and Soft Value Management
(SVM) theory served as the foundation for this research. Descriptive research design was employed
for data collection, analysis, presentation and interpretation.The target population was 512
stakeholders from six complete commercial and residential projects. Purposive sampling was used to
select 84 participants for the study. Semi-structured questionnaires were used in the study to collect
data. The data was analyzed using SPSS whereby descriptive and inferential statistics were used. The
results show that the R-square value was 0.282 and R was 0.531. An analysis of variance (ANOVA)
was significant at p=0.001 with an F statistic of 9.961 indicating that the model used was fit for the
data. The data also revealed that client variations (p= 0.05), financial availability (p = 0.047) and
construction disputes (p = 0.001) are statistically significant determinants affecting performance of
NSSF construction projects. Main findings of the study demonstrate that the key critical success factors
used in this study affected the performance of NSSF completed construction projects either positively
or negatively. The study recommends that companies should adhere to the principles that safeguard
project management to adequately manage the critical factors and ultimately minimize project delays.
Description
Article
Keywords
NSSF construction projects, client variations, financial availability, construction disputes, project performance
Citation
Khisa, I., & Mutuku, M. K. (2023). Critical success factors and performance of completed construction projects at National Social Security Fund, Nairobi City County, Kenya. International Journal of Research in Business and Social Science (2147-4478), 12(5), 248-257.