A Survey of Factors Influencing Performance of Security Guards in Kenya

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Oriama, Bernard A.
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Kenyatta University
This study was a survey or the factors that influence the performance or security guards in Kenya. The principle objective of this study was to investigate the factors that influence the performance of security guards in Kenya. The study specifically sought to establish if remuneration, working environment, client characteristics, training and faci lities influence the performance of security guards. The importance of this study rested on the fact that its findings would be useful In the security firms in Kenya, and even in other parts of Africa in identifying the key factors that affect the performance of security guards, as well as aid them in making informed decisions that affect employee performance. The study findings could be useful to the government of Kenya in developing relevant policies and regulations concerning the security sector. The study availed an opportunity for the guards tCl sugges: appropriate changes in the areas they thought required to be improved for them to perform better. To achieve the objectives of the study, a descriptive survey (J!' the target papulation of KK Security guards in Nairobi was conducted. The totut population or interest was 1,180 but a sample or 118 (10%) was drawn. Primary datu \\'iI::; collected by use of' questionnaires and interview schedule. Secondary ... data was (1150 sought to provide further information . . "n1e raw datu collected was edited, coded ilfld tabulated. Descriptive statistics such as tables, frequency distribution, percentages and charts were used to summarize, organize and simplify the findings in a systematic way. The statistical package for social sciences (SPSS) was used to analyze the data. The major findings of the study indicated that remuneration greatly influenced the performance of the security guards. Training and facility. working environment and client characteristics also influenced the performance of the guards to a greater extent. From the foregoing, it was thus concluded that the- tour factors. remuneration, working environment. client characteristics. training. and facilities affect the performance (If' security guards, and evidently KK security had not addressed the same adequately. It is therefore recommended that in order to enhance performance of security guards, the company as well as others in the security industry must improve on tht: four factors if' they arc to offer effective security services.
A Research Project Submitted in Partial Fulfillment of the Requirements for the Degree of Master of Business Administration (MBA) of Kenyatta University
Survey, Performance, Security Guards