Effects Of Employee Crises On Strategy Implementation In Commercial Banks In Nairobi
Loading...
Date
2013-02-20
Authors
Wambua, Joseph M.
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
A study by Sababu (2007) showed that formal strategic management· systems
significantly influenced organizational performance. There is therefore need for
emphasis on careful management of employees' personal crises in organizations.
Diligent management as well as preventive management of employees' personal
crises will ensure that personal factors do not prohibit timely and successful
implementation of strategies. Crises affecting employees can adversely influence their
productivity and efficiency as well as short term commitment to organizations' goals.
The study therefore will investigate the crises that affect strategy implementation in
banking service organizations in Nairobi CBD. This study will use the descriptive
survey design to find out the personal crises situation in banking service
organizations. The target population for the study will be all managers and employees
of all the commercial banks in Nairobi; from which 5 banks have been randomly
selected. These are CFC Stanbic, Co-operative bank, Eco bank, Equity bank and
Habib bank while Barclays bank and Family bank have been sampled for piloting.I 0
managers and 50 employees will take part in the study. Two tools will be employed
for data collection: questionnaires for managers and employee. Quantitative data will
be analyzed descriptively using frequency counts and percentages and presented using
frequency tables, bar graphs and pie charts. Qualitative data will be reported in
narrative form and where possible percentage of cases reported. The study findings
will benefit shareholders, business promoters, boards of directors and top
management in that the effects of personal crises on strategy implementation will be
revealed, and recommendations made on how to avoid and reduce the impact of these
crises.
Description
Department of Business Administration, 50p. The HG 181 .K4W3 2011
Keywords
Financial services industry --Kenya, Customer relations.