Understanding Performance of Public Hospitals: Operational Strategies Approach in Kajiado County, Kenya
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Date
2024-05
Authors
Nyaboga, Judith Maganya
Muathe, Stephen Makau
Journal Title
Journal ISSN
Volume Title
Publisher
IJRBS
Abstract
The performance of the healthcare sector is crucial for delivering optimal patients care and creating
efficient healthcare systems. However, Kajiado County in Kenya faces various challenges that obstruct
effective performance. This paper aims to assess the impact of operational strategies on performances
of public hospitals in Kajiado County, Kenya. Specifically, it aimed to investigate the effect of
information management strategy, continuous quality improvement strategy, innovation strategy, and
resources management strategy on hospital performance. This study was anchored on balanced
scorecard model, resource-based theory, quality improvement theory, and technology acceptance
model, and employed a descriptive research design. Primary data was gathered through questionnaires
distributed to full-time healthcare workers, following a successful pilot study in Narok County. Data
collection utilized the drop-and-pick later method. Statistical Package for the Social Sciences software
was used to analyze the data, involving descriptive statistics such as percentages, frequencies, means,
and standard deviations while multiple regression model was used to test the relationship between
independent variables and the dependent variable. Main findings of the study revealed that there exists
a statistically significant relation between information management strategy and hospital performance,
as well as continuous quality improvement strategy, innovation strategy, and resource management
strategy, respectively. Consequently, the study recommended that the County Health Department
should initiate a comprehensive training program for healthcare professionals, collaborate with
hospital management to adopt innovative technologies, and identify and address skill gaps while
promoting a positive work environment within public hospitals in Kajiado County. These actions aim
to enhance hospital performance and ultimately improve patient care in the region.
Description
Article
Keywords
Performance, Operational strategies, Public hospitals, Continuous Quality Improvement
Citation
Nyaboga, J., & Muathe, S. M. (2024). Understanding performance of public hospitals: operational strategies approach in Kajiado County, Kenya. International Journal of Research in Business and Social Science (2147-4478), 13(4), 134-146.