Compensation Management Strategies and Service Delivery in Lapsset Corridor Development Authority, Nairobi, Kenya
| dc.contributor.author | Maisori, Nyaichoro Benson | |
| dc.date.accessioned | 2026-02-12T08:26:27Z | |
| dc.date.available | 2026-02-12T08:26:27Z | |
| dc.date.issued | 2025-05 | |
| dc.description | A Project Submitted to the School of Law, Arts and Social Sciences in Partial Fulfilment of the Requirements for the Award of the Degree of Master of Public Policy and Administration , Kenyatta University. May, 2025 Supervisor Jane Gakenia Njoroge | |
| dc.description.abstract | ABSTRACT This study sought to examine compensation management strategies and their effects on service delivery within the LAPSSET Corridor Development project by the LAPSSET Corridor Development Authority. The study’s objectives were: to assess the effect of reward and recognition on service delivery in LAPSSET Corridor Development Authority, to evaluate the effect of training on service delivery in LAPSSET Corridor Development Authority, and to examine the effect of allowances and bonuses on service delivery in LAPSSET Corridor Development Authority. In this study, Expectancy Theory, Human Capital Theory, and Equity Theory were used to explicate the variables. A descriptive correlational research design was used. The target population comprised the 96 employees situated at LAPSSET Corridor Development Authority headquarters. All the 96 employees at the headquarters served as sampling units, making this a census. The researcher collected primary data using a self-administered semi-structured questionnaire. Quantitative data from the surveys were analyzed using statistical instruments (SPSS version 26) and methods to identify trends, correlations, and patterns related to compensation strategies and service delivery. Descriptive statistics, such as means, frequencies, and percentages, provided an overview of the data distribution. Inferential statistical methods, including correlation and regression analyses, were used to explore the strength and direction of the relationships between different variables. For the qualitative data gathered from the open-ended questions, thematic analysis was utilized to identify and interpret key themes and patterns within the responses. The study deduced that reward an recognition, training and allowances & bonuses had a positive effect on service delivery in LAPSSET Corridor Development Authority. It was concluded that that reward and recognition practices positively influence service delivery within LAPSSET Corridor Development Authority. It was concluded that promotion opportunities, recognition programs, and performance-based rewards significantly enhance employee motivation, thereby improving service delivery. It was also concluded that regular on-job training and digital literacy initiatives have contributed to the timely delivery of services and prompt responses to client inquiries. It was recommended that the Salaries and Remuneration Commission should introduce a flexible allowance system that adjusts to regional and field-specific conditions. This would ensure fairness in how travel, housing, and other allowances are allocated. Furthermore, the Commission should implement regular audits of total reward packages including bonuses, recognition, and career development opportunities to identify gaps and align benefits with employee needs and service delivery goals. | |
| dc.identifier.uri | https://ir-library.ku.ac.ke/handle/123456789/32398 | |
| dc.language.iso | en | |
| dc.publisher | Kenyatta University | |
| dc.title | Compensation Management Strategies and Service Delivery in Lapsset Corridor Development Authority, Nairobi, Kenya | |
| dc.type | Thesis |