Influence of Transparency on Organizational Performance of National Referral Hospitals in Kenya
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Date
2024-06-21
Authors
Gatimu, John
Minja, David M.
Journal Title
Journal ISSN
Volume Title
Publisher
IAJAH
Abstract
Performance is an essential and critical
practice1 to the success of any organization.
Corporate governance practices play a
crucial role1 in shaping the organizational
performance of institutions across various
sectors. In the healthcare sector,
particularly within national referral
hospitals, these governance practices are
even1 more critical. The efficiency and
effectiveness of referral hospitals
significantly impact the overall health
outcomes1 of the population. However,
national referral hospitals in Kenya face
numerous challenges, including financial
constraints, inadequate resources, staff
shortages, and1 bureaucratic inefficiencies,
which hinder their ability to provide
optimal care and services. These factors,
related to transparency continue1 to impede
the1 performance and limit the output of
National Referral Hospitals in Kenya. This
study sought to examine the influence1 of
transparency on organizational
performance of National Referral Hospitals
in Kenya. This study was hinged on the
agency theory. The study adopted a
descriptive research design and targeted
the1 seven National Referral Hospital
Kenya. The unit of observation was nursing
officers, clinical officers, medical officers,
nutrition1 officers, pharmaceutical officers,
records and data officers, laboratory
officers, research officers, chief executive
officers, hospital administrators, heads of
departments, directors and deputy directors,
accounting and finance officers, biomedical
engineers, procurement officers, human
resource officers, public health officers,
Chair of the Board, board members, and
medical doctors of these facilities. A
sample1 size of 316 was arrived at by
calculating the target population of 1764
with a 95% confidence level and an error of
0.05 using the Kothari (2004) formula. The
stratified and simple random sampling
technique was adopted to select the
sample1 size. To obtain primary data, the
researcher made use of self-administered
questionnaires, key informant interviews
and observation schedule. The quantitative
data was analysed using descriptive
statistics such as frequencies, percentages,
mean score and standard deviation while
the qualitative data was analyzed using
thematic content analysis. Inferential data
analysis was done using regression and
correlation analysis. The information was
presented in form of tables. The study
found that hospital policies and procedures
are readily available1 to stakeholders,
ensuring clarity and1 transparency in
governance and decision-making
processes. The research concluded that
regular communication1 of changes and
updates to policies fosters accountability
and builds stakeholder trust. The adherence
to national and international healthcare
standards, verified independently, reflects
the hospital's commitment to quality care.
To enhance transparency, National Referral
Hospitals should establish robust
communication channels to ensure that
changes and updated to policies and
procedures are promptly communicated to
stakeholders
Description
Article
Keywords
Transparency, Organizational performance, Corporate governance, National Referral Hospitals
Citation
Gatimu, J., Minja, D. M. (2024). Influence of transparency on organizational performance of national referral hospitals in Kenya. International Academic Journal of Arts and Humanities, 1(4), 250-270.