Workforce Diversity and Organizational Performance of Faith-Based Organisations in Nairobi City County, Kenya
| dc.contributor.author | Ochieng, Milkah Akinyi | |
| dc.date.accessioned | 2025-07-30T07:04:05Z | |
| dc.date.available | 2025-07-30T07:04:05Z | |
| dc.date.issued | 2025-04 | |
| dc.description | A Research Project Submitted to the School of Business, Economics and tourism in Partial Fulfillment for the Award of Degree of Master of Business Administration (Human Resource Management) of Kenyatta University, April 2025. Supervisor Kamau, Sarah Achsah | |
| dc.description.abstract | Faith-based organizations community members who perform a significant part in the economic prosperity and progress of their neighborhoods; however, these faith-based organizations have also reported low-performance outcomes and inefficiencies in delivering on its mandate. There has been cases of biases, stereotypes, and disagreements which make the workplace unfit and record poor performance. Therefore, the study’s general objective focused on how workforce diversity affects organization performance in the faith-based organizations in Nairobi City County. The study was guided by the following specific objectives to examine the effect of gender diversity, age diversity, ethnic diversity and educational diversity on organization performance of the faith-based organizations. The study was grounded on institutional theory, and supported by balanced scorecard, social categorization theory, and the similarity-attraction theory. The study used descriptive research design. The target population entailed the 18 registered faith-based organizations that operate in Nairobi City County. Through purposive sampling method, the study obtained a sample size of 90 participants which includes one head of human resource, head of programs, regional/branch coordinator and two field officers for each of the faith-based organizations. From the 90 respondents, only 74 filled and returned the semi-structured questionnaires such that the response rate 82.2%. The questionnaire was first pilot tested using 9 employees working at The National Council of Non-Government Organizations headquarter offices. An aggregate Cronbach Alpha values of 0.781 confirmed the instrument was reliable, as the score was higher than standard set at 0.7. The descriptive analysis showed that respondents agreed that components of workforce diversity improved performance in the faith-based organizations. Inferential statistics through correlation analysis showed that age diversity (r =.548), ethnic diversity (r =.707) and educational diversity (r =.778) all had positive and significant effect to performance, while gender diversity (r =.478) was moderately affected to performance of the faith-based organizations. The regression analysis suggested that 52.9% change in performance was influenced by workforce diversity components. The findings also showed that educational diversity had the largest effect to performance at (β =0.516), followed by ethnic diversity at (β =0.494), then gender diversity at (β =0.355) and lastly age diversity with (β =0.309). The study concluded that workforce diversity with aspects of gender, age, ethnic and educational diversities led to improved performance outcomes in the Faith based organizations. The study recommended to the human resource managers to gain more skills and knowledge on how to handle employees drawn from diverse backgrounds. To improve performance, the study also suggests forming divergent work teams having a combination of old/young or educated/semi and uneducated/ both genders and all ethnicities wrapped in an open organizational structure. The study was found to be significant to Human Resource Practitioners and the leadership in the Faith Based Organizations in gaining an understanding of how to improve performance of its employees, whilst embracing different employee workforce diversity aspects and still holding on faith demands. | |
| dc.identifier.uri | https://ir-library.ku.ac.ke/handle/123456789/30932 | |
| dc.language.iso | en | |
| dc.publisher | Kenyatta University | |
| dc.title | Workforce Diversity and Organizational Performance of Faith-Based Organisations in Nairobi City County, Kenya | |
| dc.type | Thesis |