The effect of public engagement on service delivery in Kisumu County
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Date
2024-10
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Reviewed Journal International
Abstract
The Kenyan government begun a process of creating an Integrated Development Plan used by the municipalities to create a five-year strategic development plan. As a kind of business plan, Integrated Development Planning (IDP) is a mechanism that offers direction on municipalities’ budgeting and decision-making processes. The plan provides framework for managing the use of land, infrastructure and managing environment. This study examined the effects of public engagement on service delivery in Kisumu County. Conflict theory and democratic theory served as the foundation for this study's analysis. Information from respondents was gathered using a descriptive research approach. The 177 personnel registered to vote in Kisumu County as of the general election of 2017 were the study's target demographic (IEBC, 2017). This was divided into 10 County Executive Committees (CECs), 40 county directors, 35 ward administrators, 70 village administrators, 15 chief officers, and 7 sub-county administrators who were in charge of the integrated development plan in Kisumu County. The KNBS determined the number of employees as of December 2021. The study chose 123 participants from Kisumu County's County Executive Committees (CECs), sub-county administrators, ward administrators, village administrators, chief officers, and county directors. The outcome estimated using the Yamane (1967) methodology at a ninety five percent confidence level. To gather data on independent and dependent factors, Kisumu County's sub-county administrators, ward administrators, village administrators, chief officers, County Executive Committees (CECs), and county directors were requested to respond to standardized questionnaires. Descriptive and inferential statistics were applied to examine the findings. Findings indicated a positive and significant influence public engagement on service delivery in Kisumu County. The study concluded that performance targets aligned with a county's development plans influence service delivery. Open dialogue between the county government and the public is a vital component of effective governance. County governments that actively embrace and are committed to considering public input in their decision-making processes significantly enhance their public image. It was recommended that the county government of Kisumu should ensure that performance targets should be aligned with the county’s development plans. The county government of Kisumu should hold open dialogue between with the public for quality deliberation and consensus. The county government of Kisumu should be open to and be committed to considering public input in the decision process.
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Citation
Saliku, J. M., & Mbirithi, D. M. (2024). The effect of public engagement on service delivery in Kisumu County. Reviewed Journal of Education Practice, 5 (1), 162 – 177.