An Assessment of Retention Strategies on Performance among National Police Service Officers: A Case of Kisumu County, Kenya
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Date
2021
Authors
Makokha, Nixon
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
Police agencies have not laid emphasis on the significance of human resource; however,
the trend is changing with management of human resource practices being considered
important. The Police, like any other organization, is competing to retain and acquire
the best talented employees. The government of Kenya has carried out several reforms
like putting up new housing units, leasing of motor vehicles and merging police units
with a view of keeping and retaining the most talented officers. However, officers leave
the service for other organizations. The study objectives were to: (i) establish retention
strategies used in the National Police Service, (ii) find out how training and
development strategies affect performance in the NPS, (iii) examine how compensation
impact on performance in the NPS, and (iv) analyze the effect of career advancement
strategies on performance in the National Police Service. Fredrick Herzberg’s two
factor theory and job embeddedness theory were used to structure the study. The study
adapted a mixed methods approach by combining cross-sectional survey design and
phenomenology design. Data from a sample of 138 officers was collected through a
self-administered questionnaire and a key informant guide. Sampling was through
probability and non-probability techniques. Quantitative data was analyzed through
descriptive and inferential statistics while qualitative data was analyzed thematically.
This study established that career advancement and compensation strategies were the
best retention strategies for improving performance of the National Police Service
Officers. Another finding was that leadership was key in ensuring service delivery and
performance of the NPS. The study recommends implementation of organizational
learning in the police service. There is a need on setting up an independent committee
in assessing the effectiveness of the current career advancement, leadership plans,
compensation strategies and other retention strategies.
Description
A Project Submitted in Partial Fulfillment of the Requirements for the Award of the Degree of Master of Arts (Leardership and Security Management) in the School of Security, Diplomacy and Peace Studies, October 2021
Keywords
Assessment, Retention Strategies, Performance, National Police Service, Officers, A Case of Kisumu County, Kenya