Management Information System Integration and Performance of Corporate Institutions in Kenya
Loading...
Date
2025-12
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
The ongoing expansion of the market, coupled with rapid technological advancements, has greatly influenced the increasing demand for superior services from consumers. As a result, many organizations, including Kenya Railways, are adopting technological solutions such as Management Information Systems (MIS) to enhance their operational efficiency and service delivery. However, insufficient integration of MIS can lead to poor data sharing among various organizational departments, which in turn can cause a significant drop in productivity within the organization. Therefore, the main objective of this research was to investigate the effects of management information system integration on the performance of corporate entities in Kenya, with a particular emphasis on Kenya Railways Corporation. The specific objectives of the study were to determine the influence of financial management information systems, procurement management information systems, and financial management information systems on the performance of corporate institutions in Kenya. The study was guided by multiple theoretical frameworks, such as the resource-based view theory, technology acceptance theory, agency theory, and the balanced scorecard model. This study employed a descriptive research design. The unit of analysis was state-owned corporation with a particular focus on Kenya Railways. Stratified sampling methods were utilized, and participants were chosen through a simple random sampling approach, targeting a final sample size of 385 people. A structured questionnaire was employed to gather primary data. Prior to data collection, a pilot test was performed with 38 participants from the same organization, accounting for 10% of the overall population, and this group was not included in the final analysis. Construct and content validity were evaluated, while reliability was assessed through Cronbach's alpha. The quantitative information was examined through descriptive statistics, concentrating on means and standard deviations, and displayed in tables and charts. Qualitative data underwent thematic analysis, while inferential statistics, including multiple regression analysis, were also applied. The findings indicated a significant positive correlation between financial, procurement, marketing, and human resource management information systems and the performance of Kenya Railways Corporation. The study concludes that the Financial Management Information System (FMIS) provides accurate and timely financial information, enabling KRC to make informed decisions on budget allocations and financial planning. The Procurement Management Information System enhances procurement activities, reducing the time and effort of manual processes, while the Marketing Management Information System offers valuable insights into market trends and customer preferences. The human resource management systems streamline recruitment by speeding up job postings, applications, and candidate tracking. The study recommends enhancing the financial management information system with user-friendly, scalable technology for large data management. It also emphasizes ensuring compatibility of the procurement management system with KRC's financial, inventory, and project management systems. Additionally, a centralized database should be established to consolidate data from customer interactions, sales, market trends, and competitor analysis. Finally, integrating the human resource management system with payroll, finance, and project management systems is essential
Description
A Research Project Submitted to the School of Business, Economics and Tourism in Partial Fulfillment of the Requirements for the Award of the Degree of Master of Business Administration (Management Information Systems) of Kenyatta University. December, 2025
Supervisor
Morrisson Mutuku