Stakeholder Management and Implementation of Roads Construction Projects by Kenya Urban Roads Authority in Nairobi City County, Kenya
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Date
2024-07
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Kenyatta University
Abstract
The Kenya Urban Roads Authority has greatly improved the implementation of their roads construction projects. However, these projects are still facing implementation challenges. For instance, statistics from Kenya's Urban Roads Agency show that major problems leading to a lack of project completion in the time stipulated, quality of service and thus higher costs are encountered by more than 90% of construction projects provided by various contractors through KURA. Therefore, this research aimed at investigating the influence of stakeholder management on implementation of roads construction projects by Kenya Urban Roads Authority in Nairobi City County, Kenya. The study aimed to investigate how stakeholder communication, participation, conflict management, and analysis impact the implementation of road construction projects by Kenya Urban Roads Authority in Nairobi City County, Kenya. The research was conducted with a foundation in stakeholder theory and systems theory, employing a descriptive research design. The scope of the study focused on analyzing ten road projects executed by the Kenya Urban Roads Authority (KURA) spanning the years 2018 to 2022. The target sample encompassed 75 individuals, which included five project managers and 70 project team members currently employed by KURA. A survey was administered to 75 participants, with eight respondents from the Kenya National Highway Authority serving as test subjects for the questionnaires. To ensure the validity of the questionnaires, content validity was applied, while Cronbach's alpha reliability coefficient was utilized to assess the reliability of the same. The analysis of the data was conducted using descriptive statistics, including mean and standard deviation. To explore the relationships between variables and their influence on each other, inferential statistics, specifically multiple regression analysis, were employed. The findings were presented through the use of graphs, charts, tables, and figures. Ethical considerations were paramount, with measures taken to ensure respondent confidentiality and voluntary participation in the study. The research revealed that stakeholder communication (t=36.773, p<0.05), stakeholder participation (t=21.697, p<0.05), conflict management (t=6.336, p<0.05), and stakeholder analysis (t=11.579, p<0.05) significantly influenced the successful implementation of road construction projects by the Kenya Urban Roads Authority in Nairobi City County, Kenya. The study concludes that fostering stakeholder engagement in communication is instrumental in building trust and nurturing positive relationships between the authority and the community. Furthermore, stakeholder participation aids in the early identification of potential issues or challenges, facilitating timely adjustments and improvements to the project plan. The implementation of effective conflict management strategies is crucial for addressing and resolving conflicts, thereby ensuring the timely completion and quality of road construction projects. Stakeholder analysis enables the organization to improve on communication and collaboration which help prevent conflicts, delays, and cost overruns, ultimately leading to a more efficient and successful project delivery. The research suggests that it is essential for the organization to regularly update stakeholders on the progress of construction projects, address their concerns, and solicit their feedback. Kenya Urban Roads Authority should actively engage with stakeholders to ensure that the decision-making process is open and inclusive. Kenya Urban Roads Authority should establish clear communication channels between all stakeholders involved in the project, including government agencies, contractors, local communities, and other relevant parties. The Kenya Urban Roads Authority needs to create a detailed plan to work with everyone involved, like local people, government groups, contractors, and others. They should also make a map showing who's involved and how they're connected to the project.
Description
A Research Project Submitted to the School of Business, Economics and Tourism in Partial Fulfillment of the Requirements for the Award of the Degree of Master of Business (Project Management) of Kenyatta University, July 2024.
Supervisor
Lydia Gachengo