Analysis of the Relationship between the Risk Management Strategies and Customers Satisfaction in the Golf Clubs in Nairobi City and Kiambu Counties

Simple item page
dc.contributor.authorMwangi1, Paul Nderitu
dc.contributor.authorMaranga, Vincent
dc.contributor.authorMiricho, Moses
dc.date.accessioned2022-04-06T07:03:11Z
dc.date.available2022-04-06T07:03:11Z
dc.date.issued2022
dc.descriptionArticle in International Journal of Advanced Engineering and Management Research Vol. 7, No. 02; 2022en_US
dc.description.abstractThe study sought to investigate the relationship between risk management strategies and customer satisfaction in the golf clubs in Nairobi City and Kiambu Counties, Kenya. A total of 17 golf clubs’ captains and 271 golfers/customers were targeted for this study. The crosssectional descriptive survey was adopted where semi-structured questionnaires, an interview schedule and secondary sources were used for data collection. The study established a statistically significant relationship between the risk management strategies and customer satisfaction with p=0.008<0.05. It is recommended that the golf clubs' management formulate and implement effective risk management strategies for ultimate customers (golfers) satisfaction. This is informed by the findings these strategies have a great impact on satisfaction levels of the customers in the golf clubs.en_US
dc.identifier.issn2456-3676
dc.identifier.urihttp://ir-library.ku.ac.ke/handle/123456789/23508
dc.language.isoenen_US
dc.publisherAlicon Publicationsen_US
dc.subjectRisk Management Strategiesen_US
dc.subjectMitigation Strategiesen_US
dc.subjectCustomer Satisfactionen_US
dc.subjectCaptainsen_US
dc.subjectGolfersen_US
dc.titleAnalysis of the Relationship between the Risk Management Strategies and Customers Satisfaction in the Golf Clubs in Nairobi City and Kiambu Countiesen_US
dc.typeArticleen_US
Files
Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
Analysis of the Relationship between the Risk Management Strategies and.......pdf
Size:
757.91 KB
Format:
Adobe Portable Document Format
Description:
Research article
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.71 KB
Format:
Item-specific license agreed upon to submission
Description:
Download
Collections
RP-Department of Hospitality Management