Strategic Outsourcing of Revenue Collection and Service Delivery in the Water Service Provison: A Case of Kericho and Sanitation Company (Kewasco) In Kenya.

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dc.contributor.authorBii, Edna Chepkoech
dc.contributor.authorNamsonge, Mary
dc.date.accessioned2021-09-30T06:45:18Z
dc.date.available2021-09-30T06:45:18Z
dc.date.issued2021
dc.descriptionA research article published in IOSR Journal of Business and Management (IOSR-JBM)en_US
dc.description.abstractThis article argues that the outsourcing of revenue collection services improves service delivery in Kericho Water and Sanitation Company (KEWASCO). The water service provision sector, like any other public service entity, is under a lot of public pressure and scrutiny to continually improve its services. Under the regulatory framework of Water Service Regulatory Board (WASREB), water service providers in Kenya have been provided with the key performance indicators (KPIs) for service provision. Among the KPIs provided by the regulator is the improvement of revenue collection efficiency, reduction of water losses as well as the optimization of staff per thousand connections/customers. This study collected data from employees as well as water consumers of KEWASCO. Samples were drawn from KEWASCO’s service area through clustering, random as well as purposive sampling techniques. The findings of the study demonstrated that the outsourcing of revenue collection services made payment of water and sewerage services easier and ultimately improved the revenue collection efficiency of the company. Additionally, outsourcing of revenue collection services freed the company employees to carry out other core functions of the company hence reduction of overall cost of production in the organization. Finally, the study recommends, among other things, that KEWASCO should carry out proper sensitization, targeting the elderly customers, so that digital money transfers may be more acceptable. This will increase revenue in the company.en_US
dc.identifier.citationEdna Chepkoech Bii. “Strategic Outsourcing of Revenue Collection and Service Delivery in the Water Service Provison: A Case of Kericho and Sanitation Company (Kewasco) In Kenya.” IOSR Journal of Business and Management (IOSR-JBM), 23(05), 2021, pp. 01-05.en_US
dc.identifier.issne-ISSN: 2278-487X
dc.identifier.issnp-ISSN: 2319-7668
dc.identifier.otherDOI: 10.9790/487X-2305040105
dc.identifier.urihttp://ir-library.ku.ac.ke/handle/123456789/22684
dc.language.isoenen_US
dc.publisherIOSR Journal of Business and Management (IOSR-JBM)en_US
dc.subjectService deliveryen_US
dc.subjectStrategic outsourcingen_US
dc.subjectRevenue collectionen_US
dc.subjectWater service provision and Kericho Water and Sanitation Companyen_US
dc.titleStrategic Outsourcing of Revenue Collection and Service Delivery in the Water Service Provison: A Case of Kericho and Sanitation Company (Kewasco) In Kenya.en_US
dc.typeArticleen_US
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