Stakeholder Management and Performance of Non-Governmental Organizations Supported Health Care Projects in Nairobi County, Kenya
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Date
2024-03
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Publisher
Strategic Journals
Abstract
This study examined the effect of stakeholder management on the performance of Non-Governmental
Organizations' health care projects in Nairobi City County, Kenya. Specifically, the study aimed to research
how stakeholder identification, participation, communication, and stakeholder monitoring impacted the
performance of Non-Governmental Organizations' health care projects in Nairobi City County, Kenya. The
research utilized a descriptive research design. The target population for the study was 47 projects. The
respondents consisted of 47 project managers and 47 program officers. Data were obtained through a
descriptive research design. Questionnaires were administered to respondents. The data obtained were
cleaned and analyzed using descriptive statistics and inferential statistics. Conclusions and recommendations
were drawn from the results of the analysis. All ethical standards were maintained to ensure the reliability of
findings. Generally, there was a positive perception, with stakeholders expressing confidence, enthusiasm,
and optimism. High levels of stakeholder involvement in project planning, common understanding,
contribution, training, and positive outcomes. High agreement on plan, clear channels, timely
communication, feedback mechanism, and positive impact. There was a strong positive correlation between
identification, participation, communication, monitoring, and project performance. Significant positive
correlations suggest that improving these factors may positively impact project performance. The
comprehensive analysis of stakeholder dynamics in NGO-supported healthcare projects underscores the
multifaceted nature of project success. Stakeholder identification, participation, and monitoring emerge as
critical components contributing significantly to project performance. While communication shows a positive
correlation, its direct impact may require a better understanding and tailored strategies. NGOs operating in
Nairobi City County are encouraged to leverage these findings to refine their stakeholder engagement
strategies, emphasizing identification, active participation, and effective monitoring to maximize the positive
impact of healthcare projects in the region.
Key Words: Stakeholder Identification, Participation,
Description
Research Article
Keywords
Citation
Nginya, D. W., & Mutuku, M. (2024). Stakeholder management and performance of nongovernmental organizations supported health care projects in Nairobi County, Kenya. The Strategic Journal of Business & Change Management, 11 (2), 369 – 387