Effective Employee Participation and Service Delivery in Embu County Government, Kenya
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Date
2023-11
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
IAJAH
Abstract
It was envisioned that devolution would take
governance to the grassroots and enable an
enhance employee participation in decisions
making and over sighting which would
potentiality translate to efficient utilization of
resources as well as better, reliable and
efficient public services to the citizens. With
all these in place, it would be expected that
Kenyans would have already started
benefiting through improved service delivery
in the counties. However, despite the fact that
the creation of county governments
‘promised’ Kenyan citizens better lives
ahead, citizens in Embu County are yet to
obtain these benefits. The study aimed to
evaluate the impact on service delivery in
Embu County Governments in Kenya from
employee consultation and employee
delegation on service delivery. The study was
guided by goal setting theory and two factor
theory. Descriptive research design was used.
Primary data was collected through the use of
questionnaire. Data was analysed through
descriptive methods. Inferential analysis was
done to show the correlation between
variables. Data were presented in tables and
figures. Ethics were considered by ensuring
that confidentiality was maintained and
citations were done. The result indicated
employees are regularly reassigned, service
quality is connected to employee consultation
levels, and the county has formed positive
relationships with its clients. Employee
consultation participation was specifically
related to the delivery of services in a number
of areas, including productivity and
employee satisfaction. The results indicate
that management did not give workers the
authority to make decisions about how their
jobs were handled, that working conditions
were not conducive to employee
involvement, and that employee job rotation
was not regular in all departments. The study
concludes that relationship between
employee consultation and service delivery
in the County was positive and significant.
The study concludes that the relationship
between employee delegation and service
delivery in the county was positive and
significant. Based on study results, the study
concluded that the relationship between joint
decision making and the service delivery in
the county was positive and significant. The
study concluded that the relationship between
collective bargaining and service delivery
was positive and significant.
Description
Article
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Citation
Njuguna, M. M., Minja, D. (2023). Effective employee participation and service delivery in Embu County Government, Kenya. International Academic Journal of Arts and Humanities, 1(3), 393-408.