Organizational Culture and Knowledge Management: A Case Of Postal Corporation of Kenya in Nakuru County Chesenge, K. D. Master’s in Business Administration (Strategic Management), Kenyatta University, Kenya.
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Date
2022
Authors
Chesenge, K. D
Njuguna, Jane W
Journal Title
Journal ISSN
Volume Title
Publisher
Full Length Research
Abstract
Factors such as globalization, market
liberalization, persistent technological
changes and reforms initiated by the
government have made it more complicated
for the postal sector to anticipate its future.
For organizations to respond to these needs
of the changing environments, knowledge
management has been postulated as an
anchor to increase organizational
competitive edge. The study’s main purpose
was to investigate how organizational
culture affects knowledge management in
Postal Corporation of Kenya, Nakuru
County. The research sought to establish the
effect of adhocracy culture, market culture,
hierarchy culture and clan culture on
knowledge management in Postal
Corporation of Kenya, Nakuru County.
Descriptive research design was utilized to
understand how and what type of
organizational culture greatly affects
knowledge management. The target
population was 91 individuals from top and
middle management levels and staff at
Postal Corporation of Kenya in Nakuru
County. Semi-structured questionnaires
were utilized to obtain primary data.
Descriptive statistics (mean and standard
deviations) and inferential statistics (linear
regression and correlation) were done using
statistical package of social sciences
software. The study findings indicated that
clan culture, adhocracy culture, market
culture and hierarchy culture affected
knowledge management of Postal
Corporation of Kenya as the respondents
agreed with the statements. The correlation
findings indicated a positive and significant
linear correlation between clan culture and
adhocracy culture, a negative and
insignificant linear correlation between
market culture and a positive and
insignificant linear correlation between
hierarchy culture and knowledge
management in Postal Corporation of
Kenya. Additionally, the regression results
indicated a positive and significant effect of
clan culture (β = 0.089, p=0.002) and
adhocracy culture (β = 0.575, p=0.000) on
knowledge management of Postal
Corporation of Kenya. The regression
results indicated a negative and insignificant
effect (β = -0.113, p=0.076) of market
culture on knowledge management of Postal
Corporation of Kenya and a positive and
insignificant effect (β = 0.139, p=0.102) of
market culture on knowledge management.
The study concludes that clan culture,
adhocracy culture and hierarchy culture are
significant organizational culture factors
affecting knowledge management in Postal
Corporation of Kenya as they lead to
knowledge acquisition, knowledge
conversion, knowledge application and
knowledge protection.
Description
Article
Keywords
clan culture, adhocracy culture, market culture, hierarchy culture, knowledge management, Postal Corporation of Kenya
Citation
Chesenge, K. D., & Njuguna, J. W. (2022). Organizational culture and knowledge management: A case of Postal Corporation of Kenya in Nakuru County. International Academic Journal of Human Resource and Business Administration, 4(1), 69-87.