Effects of E- Government in Service Delivery to Its Citizen, a Case of Elgeyo Marakwet County, Kenya
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Date
2024-11
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Publisher
Kenyatta University
Abstract
Technology-based service is now a must for both public and private enterprises in the changing, aggressive economic climate of modern globalized economy. The majority of devolved governments recently implemented e-Government platforms to enhance service delivery. These platforms enable residents, business associates, employees, other organizations and the government to receive information and services more quickly and at a lower cost. Due to the devolution of governmental duties, the County governments now have to deal with a huge debt load from former administrations as well as subpar revenue collection and service1delivery methods. The goal of this study was to determine how innovation technology had affected Elgeyo Marakwet County's use of e-government platforms. The following research objectives also served as a guide for the study: to examine the impact of information1literacy on that implementation, the impact of computers, the impact of privacy on that implementation, the effect of confidentiality on the adoption of electronic governance and services in Elgeyo1Marakwet County, and the effect of technical infrastructure. The study's direction was guided by the Social-Economic View Theory and Technological1Acceptance Model. The1conclusions of the1study were helpful to Elgeyo Marakwet County's leadership and staff by providing them with knowledge about how to oversee and handle E-Government in a manner that will improve service delivery and productivity. Academics and aspiring researchers who wish to understand more about E-Government and use the same findings to pinpoint fresh shortages that can speed up the implementation of legislation also find this study to be helpful. For the investigation, descriptive research was1employed. The1target1population for the study consisted of 479 individuals, including 20 ward administrators, 350 members of the ward planning committee, 7 public engagement officials, 50 county legislatures and executives, 5 communications specialists, 15 members of the IT staff, and 15 public administration officials. To choose study participants from each of the selected components, simple random sampling was employed. 218 respondents made up the sample. Questionnaires were1used to1collect respondents’ information for this1study. 22 questionnaires were used in a pilot study by the researcher, who then distributed the results to participants in Uasin1Gishu County. The1study's goal was to evaluate the validity and dependability of research instruments. Qualitative data were analyzed using the thematic method. Descriptive and1inferential1statistics were used to analyze1the data with1the Statistical Package1for Social1Sciences (SPSS) version 25 frequencies, percentages, mean and standard deviation are all included in descriptive statistics. Multiple regression analysis and inferential correlations are used to determine the change in the dependent variable caused by the independent variables. Charts and tables were used to present the analyzed data. The results of the study were useful to Elgeyo Marakwet County's management and personnel, who acquired understanding of how the county government in their area may successfully adopt and operate electronic government to enhance delivery of services and productivity. This study be valuable to the academicians and future researchers who will like to study E Government1further and, from1the same1findings, determine1further research gaps1that can be1useful in the furtherance1of policies on1E-Government s implementation.
Description
A Research Project Submitted to the School of Law, Arts and Social1sciences in Partial1fulfillment of the requirements for the Award of the1degree of Masters in Public1policy and Administration1of Kenyatta University, November 2024.
Supervisor
Edna Moi