Management Information System Capabilities and Performance of Selected Commercial Banks in Nakuru County Namely Kenya Commercial Bank, Equity Bank, Co-Operative Bank and Family Bank
| dc.contributor.author | Machengo, Terence Akatu | |
| dc.date.accessioned | 2025-01-23T13:46:35Z | |
| dc.date.available | 2025-01-23T13:46:35Z | |
| dc.date.issued | 2024-11 | |
| dc.description | A Research Proposal Submitted to the School of Business, Economics and Tourism in Partial Fulfillment of the Requirements for the Award of the Degree of Master of Business Administration (Management Information Systems) of Kenyatta University, November 2024. Supervisor Josphat Kyalo | |
| dc.description.abstract | Commercial banks deal with sensitive customer information and financial transactions, making data security a top priority. Implementing strong security measures to protect against cyber threats and unauthorized access requires significant investment in technology and expertise. Therefore, this study seeks to investigate the influence of management information system capabilities on the performance of selected banks in Nakuru County-Kenya. The study specific objectives will be to establish the influence of customer relationship management capability, risk management capability, loan management capability and fraud detection capability on the performance of selected banks in Nakuru County-Kenya. The study will be guided by the following theories; balance scorecard model, CRM behavior theory, prospect theory and fraud triangle theory. This study will use descriptive research design. The study will target four commercial banks operating in Nakuru County namely; Kenya commercial bank, Equity bank, Cooperative bank and Family bank. The respondents will be employees working with these banks who will be 317 in total. Stratified sampling technique will be used to put the respondents into respective banks to ensure that all the respondents are adequately represented. Simple random sampling method will be used to select the respondents. The sample size will be 177 respondents. The study will collect primary data using a semi-structured questionnaire. The researcher will undertake a content validity test to confirm that the questionnaires are written in easy-to-understand language and that the questions are clear. A Cronbach alpha test will be used to determine the reliability. Qualitative data will be analysed qualitatively by organizing data into themes based on study objectives and the results will be presented in narrative form. The analysed data will be presented using tables and figures. | |
| dc.identifier.uri | https://ir-library.ku.ac.ke/handle/123456789/29459 | |
| dc.language.iso | en | |
| dc.publisher | Kenyatta University | |
| dc.title | Management Information System Capabilities and Performance of Selected Commercial Banks in Nakuru County Namely Kenya Commercial Bank, Equity Bank, Co-Operative Bank and Family Bank | |
| dc.type | Thesis |