Street Level Bureaucrats’ Job Satisfaction and Provision of Nursing Health Care Services are among Nurses in Hospitals in Siaya County
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Date
2024-03
Authors
Ohando, Ezekiel Odhiambo
Minja, David
Muna, Wilson
Journal Title
Journal ISSN
Volume Title
Publisher
RJI
Abstract
The purpose of this abstract was to espouse the contribution anchored by good terms and conducive working
environment in place within the street level bureaucracy among nurses in a Siaya County Hospitals. This article
took street level bureaucracy to be observable phenomenon describing a public health entity with adequate
functional facilities, good conducive working environment, terms and conditions of service empowering nurses to
have job satisfaction. Research employed qualitative and quantitative methodology to explain and describe impacts
and the influences nurses provided on the realization of optimal care service by realizing their satisfaction in the
job they discharge in health facilities domiciled in Siaya County. The study targeted the population of 500 nurses in
level four and level five from Siaya Sub County comprising Alego Usonga, Gem, Bondo, Ugenya, Rarieda, and
Ugunja respectively. Self-administered questionnaire were used as the instruments for the research for collecting
the primary data while internet data bank, electronic source, webs were used as the instruments for collecting the
secondary data beside the research articles in periodical, books, book section, journals, reports, magazines,
newsprint, among others. Nurses in most Siaya health care systems at time of study in 2022/23 constituted majority
component of the frontline nursing staff comprising 70% female and 30% males with majority of nurses
professionally constituting (73%) diploma holders (22%) degree holders (3%) post graduate while (1%) doctorate
decrying staff shortage at higher levels. The demographic distribution of nurses in health facilities by age revealed
that major workforce to be 26-40 years with those aging between 26 – 30 years being the majority workforce. The
study revealed and observed that the nursing space in Siaya County is mainly female dominated with ratio of
0.7:0.3 care to the clientele. Attributes that nurses require constitute good work environment, terms and conditions
of service that satisfies fairly the general desires of the nurse shape contributions accorded by nursing frontline
works in the provision of care service in an atmosphere that promote job satisfaction in service provision in the
health facility. The finding further demonstrated operation of two third principle elucidated in constitution of
Kenya (CoK, 2010 & PSC 2016). Good terms and conducive work environment strengthen nurse productivity to
attainment of health policy goals, enhancement of nurse morale to exploit their professional diligence potential
meeting public expectations and reinforce their personal and professional growth and esteem and ensuring their
safety as they interact closely with the clientele.
Description
Article
Keywords
Nurses, Healthcare, Street Level Bureaucrats
Citation
OHANDO, E. O., MINJA, D., & MUNA, W. (2024). STREET LEVEL BUREAUCRATS’JOB SATISFACTION AND PROVISION OF NURSING HEALTH CARE SERVICES ARE AMONG NURSES IN HOSPITALS IN SIAYA COUNTY. Reviewed Journal International of Business Management [ISSN 2663-127X], 5(1), 64-72.