Change Management Practices and Performance of the National Police Service in Uasin Gishu County, Kenya
Loading...
Date
2020
Authors
Wakonyo, Elias Njoroge
Muchemi, Anne
Journal Title
Journal ISSN
Volume Title
Publisher
IJCAB Publishing Group
Abstract
In order for implementation of change to be executed successfully in any organization, the
human capital should, as a matter of necessity, accept and support the change. Change
management practices support behavioral and organizational adjustments thus ensuring that
change is accommodated and sustained in the organization. The National Police Service
(NPS) faces a myriad of challenges today, pushing the Government to embark on a
comprehensive transformational programme within the service with the aim of enhancing
performance. With these security sector reforms in progress, successful implementation of
change is necessary in order for the objectives of the change to be attained. Crime rate,
public safety and efficient utilization of available police resources remain a major concern in
the country, pointing out to the fact that the intended level of police performance is yet to be
realized. This study purposed to investigate how the practices used to manage change can
impact the delivery of services of the National Police Service in the County of Uasin Gishu. It
used the descriptive and explanatory research design. Targeted population was 1,055 junior
National Police officers in Uasin Gishu County. The sample comprised of 158 respondents.
Structured questionnaires were employed as the main tool of data collection. Descriptive
and inferential statistics were used to analyze the data collected. The findings indicate that
employee involvement has a significant positive effect on performance of the National Police
Service in Uasin Gishu, effective communication has a significant positive effect on
performance of the National Police Service in Uasin Gishu and senior management support
has a significant positive effect on performance of the National Police Service in Uasin Gishu
County. The findings support the chaos theory theoretical foundation that a small change in
organizational practices has the ability to result to huge changes in future outcomes. The
recommendations are that the National Police service should involve employees in all stages
of the reform process in order for successful change management implementation to be
realized and improve performance. To ensure successful change implementation in the
National Police Service, employees should be given enough time to share their ideas about
change and there should also be effective communication on the objectives of the change. The
management of the National Police Service should commit to the change process by leading
the process and striving to help employees understand how the changes will affect them
personally in order to minimize their anxiety and reduce resistance.
Description
An Article Published in International Journal of Current Aspects
Keywords
Employee Involvement, Effective Communication, Senior Management Support, Change Management Practices, Performance, National Police Service in Uasin Gishu County, Kenya
Citation
Wakonyo, E., & Muchemi, A. (2020). Change Management Practices and Performance of the National Police Service in Uasin Gishu County, Kenya. International Journal of Current Aspects, 4(1), 1-21. Retrieved from http://journals.ijcab.org/journals/index.php/ijcab/article/view/95