Determinants of government human resource information system adoption in ministries in Kenya
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Date
2013
Authors
Ogoti, Ruth Bitutu
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
There have been 42 Ministries in the Kenyan coalition government during the years
. 2008-2013. The Government Human Resource Information System is one of the major egovernment
projects that have been implemented as part of Kenya's e-Government and
Vision 2030 strategy. The study identifies the most salient determinants influencing the
adoption and diffusion of the GHRIS in government ministries in Kenya as perceived by
the civil servants. Different information systems adoption frameworks are explored in the
literature review and compared to in the discussion section against the findings observed.
The researcher used questionnaires as the data collection tool and carried out purposive
sampling of all the 42 Government Ministries in Kenya by interviewing a human
resource officer and an information technology officer from each. The researcher then
carried out data analysis, whereas data presentation was in descriptive and inferential
forms. The study reveals the various determinants that have played significantly in
GHRIS adoption with keen analysis on perceived usefulness, security, documentation,
computer anxiety, actual usage, perceived ease of learning how to use GHRIS, Ministry
support, behavioural intention to use GHRIS, social influence and trust of GHRIS. There
has also been a cross analysis on the moderating factors of gender, age and education in
the adoption of GHRIS. 73.8% response is that GHRIS is receiving support from the
respective Ministry administrators, Behavioural Intention to Use (BIU) was depicted
positively as 88% intend to use GHRIS in their job and perceived ease of use is high
65%; a strong social influence cumulative of 71.4% and 81% of the respondents
characterized GHRIS as trustworthy. These promote the adoption of GHRIS in Ministries
in Kenya. On the other hand, GHRIS physical security is low as only 39.3% of the
respondents indicate that it is sufficient proving that security risk is one of the major
barriers to the adoption of leT while documentation has no effect on the adoption of
GHRIS. It is recommended GHRIS to be used to access monthly pay slips as it is more
efficient and saves paper thus preserving the environment. Furthermore, online pay slips
can improve confidentiality and convenience. Presentation is essential in the enjoyment
of any software, and a clear graphical interface should do the trick in promoting GHRIS
enjoyment by civil servants and thus lead to more adoption of GHRIS in government
ministries in Kenya. Trust in GHRIS can also be enhanced by better system programming
and threat control against hackers and fraudulent access. Use of GHRIS will increase
accountability, reducing fraudulence, fair accessibility to government job applications, a
chance to apply for training courses or scholarships being offered by the government. In
addition, adoption of GHRIS will increase citizen empowerment and offers the Kenyan
government a unique opportunity to enhance not only its operational transparency, clarity
of purpose and responsiveness to citizens but also its own internal efficiency and
effectiveness.
Description
Department of Management Science, 104p. 2013, HF 5549.5 .D37O32