Strategic Reform Practices and Service Delivery by Kenya Police Service in Homa Bay County, Kenya
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Date
2023
Authors
Odhiambo, Gorety Achieng
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
Service delivered by the national police service has been poor and demands left unmet,
hence the demand for reforms as a way of improving service delivery. Therefore, the
study sought to assess the effects of strategic reform practices on service delivery by the
Kenya police service in Homa Bay County, Kenya. Specifically, the strategic reform
practices under study included oversight reforms, professional conduct reforms,
communication reforms as well as transparency reforms and how they affected public
service delivery by the police in Homa Bay County, Kenya. This study was anchored on
Kurt Lewin’s change model and supported by core competence theory and theory of
human service delivery. The study used the cross-sectional research design and the target
population was all the 29 police stations in Homa Bay County and 912 police officers.
Through purposive sampling technique 77 senior police officers formed the study’s
respondent list and stratified sampling technique placed the respondents as per unit, rank
and role they handle. Primary data sources were collected using structured questionnaires
that were first pilot tested to check for validity and reliability. The Cronbach alpha tests
overall result was 0.77, an indication that the questionnaire was fit. The data collection
entailed dropping the questionnaires at the police station for filling and the response rate
was 89.6%. The data was entered into statistical package for social science for analysis
and diagnostic tests. Findings from the descriptive analysis showed mean scores for
oversight reforms was (M=3.551), professional conduct reforms (M=3.84),
communication reforms (M=3.586), transparency reforms (M=3.705) and service
delivery (M=4.065). The correlation analysis results revealed positive relationship
between strategic reform practices of professional conduct reforms (R =.755) followed by
transparency reforms (R =.593), communication reforms (R =.574); and oversight
reforms (R = .27) to service delivery by the police officers. Regression analysis revealed
that professional conduct reforms had the highest effect to service delivery (β = 4.108),
the second was transparency reforms (β = 3.027), the third was communication reforms
(β = 2.015) and oversight reforms had the least effect to service delivery of the Kenya
police officers in Homa Bay County (β = 1.022). The study concluded that74.9% service
delivery of the police officers in Homa Bay County was due to adopting and
implementing practices of strategic reforms. The study further concluded that the
improved service delivery was due to the strategic reform practices including oversight
reforms, professional conduct reforms, communication reforms as well as transparency
reforms. The study recommends inclusion of all police officers, the general public and
local communities in police reforms for enhanced quality service delivery.
Description
A Research Project Submitted to the School of Business, Economics and Tourism in Partial Fulfilment of the Requirements for the Award of Degree of Master of Business Administration (Strategic Management Option) of Kenyatta University, April, 2023.
Keywords
Strategic Reform Practices, Service Delivery, Kenya Police Service, Homa Bay County, Kenya