An evaluation of enterprise resource planning systems implementation experiences for selected Public Universities in Kenya
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Date
2015-02
Authors
Ndung'u, Patrick W.
Kyalo, Joseph K.
Journal Title
Journal ISSN
Volume Title
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Abstract
Implementation of Enterprise Resource Planning (ERP) Systems has found widespread usage in large
and mid-sized institutions worldwide. There has been a rapid increase in implementation of these
systems in management and administration of institutions of higher learning. To establish the
implementation experience in public universities in Kenya, the research study has used the Diffusion of
Innovations Theory and the Information Systems Success Model. The study was carried out on
evaluation of implemented integrated enterprise resource planning systems in selected public
universities in Kenya. The study sought to investigate existing implementation of enterprise resource
planning systems in public university management in Kenya and how they have influenced automation
efforts in these institutions. Various challenges are evaluated on the ease of use of integrated systems in
administration and management of public universities. Recommendations are drawn on probable ways
of utilizing the enterprise systems not only to overcome existing management challenges but also
improve service delivery in line with respective institutional strategic objectives. From the findings of
the study, most of the implementation projects had been abandoned or stalled altogether. Challenges
associated with institutional connectivity and limited skilled expertise to drive the implementation
processes were highlighted as leading influencers of implementation processes in respective public
universities. The study recommends increased investments towards improvement in institutional
connectivity, blending of internal and external skilled expertise to drive implementation initiatives and
regular contribution of implementation experiences in internal and external seminars for future studies
and contribution to the body of knowledge.
Description
Research paper
Keywords
ERP Systems, Integrated Information Systems, Implementation Processes, Strategic Objectives, Management Challenges, Skilled Expertise
Citation
International Journal of Scientific Research and Innovative Technology, Vol. 2 February 2015