Project Management Capabilities and Sustainability of Passenger Terminals of Aviation Industry in Nairobi Metropolitan, Kenya

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Date
2023
Authors
Ndamwe, Tsuma Simiyu
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Publisher
Kenyatta University
Abstract
Meeting passengers comfort is increasingly becoming a competitive factor for airports. The goal of terminals is providing information to passengers, where and when they need it. Each service point, from check-in through security check to boarding. The purpose of an airport terminal is to maximize the efficiency of the inbound and outbound flows of passengers. Automation and digitalization to adhere to rapidly changing regulations and travel requirements are crucial to give passengers the confidence and control to travel efficiently and reduce processing times to acceptable levels. Failing to keep pace with demand will mean worsening congestion and the risk of delay in many parts of the global airline industry. Jomo Kenyatta International Airport (JKIA) and Wilson Airport within Nairobi metropolitan being the network hub in the region, have created substantial impacts on the traffic handled by these airports. The importance of Nairobi metropolitan airports is in their centrality as an origin and destination gateway to a surrounding region and its intermediacy within the region as an interchange between different regions. This implies that the upgrading and expansion of terminals as well as airside facilities was an urgent requirement to meet the current demand and provide for future growth. The interventions proposed were expected to increase the efficiency and capacity of the airports and to hasten attainment of the Kenya Vision 2030. In June 2015, a new, fully functional terminal building at JKIA became operational. Most facilities at the Wilson airport have only had minor facelifts since the airport was put up during the colonial era. The specific objectives of the study will be to establish the effect of stakeholder participation and involvement, management skills, budget allocation and staff training on sustainability of passenger terminals in Nairobi metropolitan. The study will utilize four theories; resilience theory, stakeholder theory, program theory and instrumental. The study will use descriptive survey research design by selecting staffs of Kenya Airports Authority (KAA) at JKIA and at Wilson Airport. The target population will be 85 staffs working for KAA, committee board members and managers. Stratified random sampling will be used to select a sample size of 80 respondents. Pilot study will be conducted where content and construct validity and reliability of research instruments will be determined. Primary data will be collected by use of questionnaires. Descriptive analysis will involve percentages and frequencies while inferential analysis will be done using regression model.
Description
A Research Proposal Submitted To The School Of Business, Economics And Tourism In Partial Fulfillment Of The Requirements For The Award Of The Degree Of Master Of Business Administration (Project Management) Of Kenyatta University
Keywords
Project Management, Passenger Terminals, Aviation Industry, Nairobi Metropolitan, Kenya
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