Effects of Compensation Types on Service Delivery in the National Police Service; A Case Of Narok County, Kenya
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Date
2023
Authors
Musya, Moses Kimanzi
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
Service delivery in the National Police Service (NPS) is pegged on police reforms that
have been prioritized by the government over the last decade to streamline the police
operations and its mandate. Despite these reforms, service delivery in the NPS has
continuously been ineffective and inefficient as indicated in the Ransely report of
2009. These reforms have harmonized pay benefits and placed strategies that aim to
upgrade service delivery in the National Police Service (NPS). The Kenya Police
Service (KPS) and Administration Police Service (APS) that make the National Police
Service (NPS) was a recommendation in the Ransely report on police reforms and
their aim was to improve their service delivery, produce a people centered police
service and attain professionalism. The first objective of the study is determining the
effect of salaries on delivery of service in the NPS, the second objective is to establish
how fringe benefits affect delivery of service in the NPS and last ly identify the effect
of allowances on delivery of service in the NPS. Descriptive research design was used
in this study, based on the Institutional Theory and the Goal Model. 1688 police
officers were targeted and drawn from the different groups: Non-Commissioned
Officers, Constables and Gazetted Officers all from Narok County, Kenya. 167 police
officers were selected from the three categories using stratified random mode of
sampling. To obtain data from the respective strata or categories, randomized
sampling was used. Questionnaires were dropped to get data from the selected
categories. Information collected was organized, put together and finally analysis was
done through descriptive statistics for summarization of data, and then inferential
statistics was used purposely for establishing any form of link among the variables.
The Statistical Program for Social Sciences (SPSS) version 21 aided in this. Data was
thereafter illustrated in tables and charts. Findings of this research deduced that there
was a strong effect of compensation types on service delivery in the NPS with
reference to Narok County, Kenya. The study found out that at 95% confidence level,
salaries had positive and significant relationship with service delivery in the NPS in
Narok County, Kenya at 0.373 and p = 0.000 <0.05. Additionally, outcomes
manifested that police allowances and fringe benefits had positive and significant
relationship with service delivery in the NPS with reference to Narok County, Kenya
at 0.488 and p = 0.000<0.05, and 0.564 and p = 0.000<0.05 in that order. For policy
implication, the work asks that NPS should improve staff salaries based on
sufficiency, proper structuring and timely review consumerate to international
standards and market rates; grant police officers enough allowances; and procure
effective and efficient medical and life covers for police officers to improve their
service delivery.
Description
A Project Report Submitted To The School Of Law, Arts
And Social Sciences In Partial Fulfilment Of The
Requirements For The Award Of The Degree Of Master Of
Arts In Public Policy And Administration Of Kenyatta
University
Keywords
Service Delivery, National Police Service, Narok County, Kenya