Change Management Strategies and Organizational Effectiveness in Public Universities in Kenya; a Case of the University of Eldoret
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Date
2017-04
Authors
Kimutai, Kipkoech Sammy
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
Given the turbulent nature and unpredictable environment facing many organizations
today, management of change must be critically put into consideration by managers of
any organization and form important component of strategy-making. In universities, the
pressure for change comes from all sides, government initiatives, the need for efficiency,
improving the quality of student learning, intense competition and ever-changing
environment make change a permanent condition in all institutions, both public and
private universities and the pace of change is ever increasing. Organizations must manage
change properly, as an important phenomenon, if it is to survive. Of critical essence in
change management is the strategies put in place and whether they contribute to
organizational effectiveness. Many organizations fail to succeed in managing change
irrespective of it having good organizational structure and infrastructure in place. There is
lack of knowledge and awareness about many of the critical issues leading to change, and
processes and approaches involved in the management of such change and how it leads to
organizational effectiveness. The study sought to find out the change management
strategies and organizational effectiveness in the University of Eldoret. The following
were the specific objectives for the study: to appraise the extent to which increasing
automation changes affect organizational effectiveness, to examine how capacity
development affects organizational effectiveness and to investigate how stakeholder
engagement affects organizational effectiveness. Descriptive study approach was used by
the study. The target population for the study was 78 senior members of staff of
university of Eldoret. A sample of 65 senior staff of the University of Eldoret was
selected by stratified random sampling to participate in the study. These are staff
members directly involved in managing organizational change. Data was collected using
primary sources. The data collected from questionnaires were categorized according to
the study themes of change management strategies and organizational effectiveness. Data
collected was processed using Statistical Package for the Social Sciences (SPSS).
Quantitative data was analyzed using descriptive statistics like mean, mode, median and
frequencies. Inferential statistics included Pearson correlation analysis and Regression
analysis. The results were presented inform of charts and tables for quantitative data and
in prose for qualitative data. The study concluded that there was significant relationship
between office automation and organizational effectiveness of the University of Eldoret.
Showing that Office automation positively influences organizational effectiveness. In
addition, there was a significant relationship between staff development and
organizational effectiveness in the University of Eldoret implying further training of staff
and students in the university through scholarships and awards influences the
effectiveness of the university. The study further concluded that there was a significant
and positive relationship between stakeholder engagement and organizational
effectiveness in the University of Eldoret. The study recommended that there was need
for the university to automate all the university activities as automation influences
positively organizational effectiveness. There is also need for the institution to provide
more training scholarships and awards to its staff and students as this will positively
influence the organizational effectiveness in university.
Description
A Research Project Submitted to the School of Business in Partial Fulfillment of the Requirements for the Award of Degree of Master of Business Administration of Kenyatta University