Digital Integration and Performance of Information and Communication Technology Authority, Kenya
| dc.contributor.author | Chiro, Elvis Kombe | |
| dc.date.accessioned | 2025-03-05T08:03:02Z | |
| dc.date.available | 2025-03-05T08:03:02Z | |
| dc.date.issued | 2024-10 | |
| dc.description | A Research Project Submitted to the School of Business, Economics and Tourism in Partial Fulfillment of the Requirement for the Award of the Degree of Master of Business Administration (Management Information Systems) of Kenyatta University, October 2024. Supervisor Josphat Kyalo | |
| dc.description.abstract | This study explored the impact of digital integration on the performance of the Information and Communication Authority (ICTA) in Kenya, amid significant government reforms aimed at enhancing efficiency and alleviating financial burdens on public resources. The research focused on the influence of data analytics, information storage, IT infrastructure, and management support, guided by theoretical frameworks including the Technology Acceptance Model and the Diffusion of Innovation Theory. Employing a cross-sectional design, primary data were collected from the ICT staff at ICTA's Nairobi headquarters, which comprised 565 employees across various departments. The findings revealed that data analytics (β=0.192; p=0.000), information storage (β=0.227; p=0.000), IT infrastructure (β=0.165; p=0.034), and management support (β=0.413; p=0.000) significantly influenced ICTA's performance. The study concluded that effective data analytics could enhance understanding of customer behavior and consumption trends, while robust IT infrastructure and management support were vital for sustainable organizational success. Recommendations highlighted the need for companies to prioritize data analytics, develop advanced IT infrastructures, and implement policy frameworks to optimize the use of technology. Future research should have examined the effectiveness of training programs for ICT staff, the role of stakeholder engagement in ICT adoption, and the effectiveness of cybersecurity measures in protecting sensitive information, alongside longitudinal and comparative studies to further enhance understanding of ICT integration within government ministries. | |
| dc.description.sponsorship | Kenyatta University | |
| dc.identifier.uri | https://ir-library.ku.ac.ke/handle/123456789/29697 | |
| dc.language.iso | en | |
| dc.publisher | Kenyatta University | |
| dc.title | Digital Integration and Performance of Information and Communication Technology Authority, Kenya | |
| dc.type | Thesis |