Effects of facilities management on workers performance in 3-5 star hotels in Nairobi county, Kenya

Simple item page
dc.contributor.authorKosgey, Julius Kipsang
dc.date.accessioned2014-09-26T13:59:08Z
dc.date.available2014-09-26T13:59:08Z
dc.date.issued2014-09-26
dc.descriptionSchool of Hospitality and Tourism Managementen_US
dc.description.abstractIn today's competitive business environment, hospitality organisation can no longer afford to waste the potential of their workforce. Facilities management continues to affect the way in which hotel property and other physical assets are being managed, which has a subsequent impact on the worker's performance. Previous studies reveal that, this phenomenon has had only limited impact in hotels because of being overly-associated with the negative aspects of outsourcing to the detriment of health and safety, customer experience and satisfaction, and operational efficiency. In Kenya, very little has been documented on facilities management within the hotel industry. The main purpose of this study will be to determine how facilities management influence workers' performance in the hotel industry. Specific objectives will be to; examine the relationship between maintenance management and workers performance; effect of workplace design on workers performance and to establish whether there are regulations and standards on facilities management in star rated hotels in Nairobi County. The study will adopt a descriptive survey research design. Stratified, random and purposive sampling method will be used to pick the respondents. Data collection instruments will include questionnaires, interview schedules and observation checklists targeting the hotel general managers, departmental managers and junior staff. The collected data will be coded, tabulated and edited with the aid of suitable electronic statistical package, then presented using tables, graphs and pie charts to enhance a meaningful description. The data will be analysed using descriptive statistics namely frequencies, percentages and means to explain the variable characteristics, while inferential statistics including correlation and regression analysis will be used to determine the variable relationships. The research hypotheses will be tested using Pearson's Moment of Correlation. ANOVA tests will be conducted to determine whether the postulated model worksen_US
dc.description.sponsorshipKenyatta Universityen_US
dc.identifier.urihttp://ir-library.ku.ac.ke/handle123456789/11277
dc.language.isoenen_US
dc.publisherKenyatta Universityen_US
dc.titleEffects of facilities management on workers performance in 3-5 star hotels in Nairobi county, Kenyaen_US
dc.typeThesisen_US
Files
Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
Effects of facilities management on workers performance.pdf
Size:
3.68 MB
Format:
Adobe Portable Document Format
Description:
Abstract
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.71 KB
Format:
Item-specific license agreed upon to submission
Description:
Download
Collections
PT-School of Hospitality and Tourism Management