Effects of facilities management on workers performance in 3-5 star hotels in Nairobi county, Kenya
Loading...
Date
2014-09-26
Authors
Kosgey, Julius Kipsang
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
In today's competitive business environment, hospitality organisation can no longer
afford to waste the potential of their workforce. Facilities management continues to affect
the way in which hotel property and other physical assets are being managed, which has a
subsequent impact on the worker's performance. Previous studies reveal that, this
phenomenon has had only limited impact in hotels because of being overly-associated
with the negative aspects of outsourcing to the detriment of health and safety, customer
experience and satisfaction, and operational efficiency. In Kenya, very little has been
documented on facilities management within the hotel industry. The main purpose of this
study will be to determine how facilities management influence workers' performance in
the hotel industry. Specific objectives will be to; examine the relationship between
maintenance management and workers performance; effect of workplace design on
workers performance and to establish whether there are regulations and standards on
facilities management in star rated hotels in Nairobi County. The study will adopt a
descriptive survey research design. Stratified, random and purposive sampling method
will be used to pick the respondents. Data collection instruments will include
questionnaires, interview schedules and observation checklists targeting the hotel general
managers, departmental managers and junior staff. The collected data will be coded,
tabulated and edited with the aid of suitable electronic statistical package, then presented
using tables, graphs and pie charts to enhance a meaningful description. The data will be
analysed using descriptive statistics namely frequencies, percentages and means to
explain the variable characteristics, while inferential statistics including correlation and
regression analysis will be used to determine the variable relationships. The research
hypotheses will be tested using Pearson's Moment of Correlation. ANOVA tests will be
conducted to determine whether the postulated model works
Description
School of Hospitality and Tourism Management