Strategic Interventions and Quality Service Delivery in Public Hospitals in Embu County, Kenya

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dc.contributor.advisorElias Njagien_US
dc.contributor.authorNyamai, Orphar Mwende
dc.date.accessioned2023-08-10T10:08:50Z
dc.date.available2023-08-10T10:08:50Z
dc.date.issued2023
dc.descriptionThis Research Project is Submitted to the School of Business, Economics and Tourism in Partial Fulfilment of the Requirement for the Award of Master's of Business Administration Degree (Strategic Management Option) of Kenyatta Universityen_US
dc.description.abstractThe right to health is a constitutional right for each citizen in Kenya. It is for this reason that the Kenya government has made significant invested in terms of resource allocation in the health sector. However, there exist great inequalities in accessing health care among the counties in Kenya. Customer dissatisfaction is a characteristic feature in Kenya’s public health facilities. The study sought to investigate the effect of Strategic Interventions on quality service delivery in Public Health facilities in Embu County, Kenya. The specific objectives were; to examine the effect of human resources on quality service delivery, effect of financial resources on quality service delivery, effect of physical resources on quality service delivery and effect of information communication technology on quality service delivery of public health facilities in Embu County. The study used explanatory, descriptive, and cross-section research designs. The target population was 427 employees (comprising of doctors, nurses, clinical officers, laboratory technicians, and pharmacists) drawn from public hospitals in Embu County while the sample size was 128 employees. Proportionate random sampling and Purposive sampling technique were employed to establish the sample for the study. Data collection was done through semi structured questionnaire. The data was analyzed by use of descriptive and inferential statistics. The analyzed data was presented in frequency distribution tables. From the findings, it was revealed that the human resources, financial resources, physical resources, and information communication technology had a positive statistical significant effect on quality service delivery in public hospitals in Embu County. The study recommended that both county government and national government should invest in human resources, information communication technology and physical resources so as to improve service delivery in public hospitals in Embu County. The study recommended that this can be applied in education sector and private organizations. Further both national and county governments should disburse financial resources to hospital promptlyen_US
dc.description.sponsorshipkenyatta universityen_US
dc.identifier.urihttp://ir-library.ku.ac.ke/handle/123456789/26751
dc.language.isoenen_US
dc.publisherKenyatta universityen_US
dc.subjectQuality Service Deliveryen_US
dc.subjectPublic Hospitalsen_US
dc.subjectEmbu Countyen_US
dc.subjectKenyaen_US
dc.titleStrategic Interventions and Quality Service Delivery in Public Hospitals in Embu County, Kenyaen_US
dc.typeThesisen_US
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