Corporate Governance Practices and Service Delivery in Uasin Gishu County, Kenya
| dc.contributor.author | Ouma,Edna Atieno | |
| dc.date.accessioned | 2024-09-02T06:13:54Z | |
| dc.date.available | 2024-09-02T06:13:54Z | |
| dc.date.issued | 2023-10 | |
| dc.description | A Research Project Submitted to the School of Law, Arts and Social Sciences in Partial Fulfilment of the Requirements for the Award of the Degree of Master of Public Policy and Administration of Kenyatta University. October, 2023 Supervisor. Jane Njoroge | |
| dc.description.abstract | This study was guided by three objectives. One, to establish the influence of transparency on service delivery, secondly, to determine the influence of objectivity on service delivery and, thirdly, to establish the influence of accountability on service delivery within Uasin Gishu County. Grounded on stakeholder and agency theories, this research utilized cross-sectional design and a mix of stratified and random sampling targeting people who sought services in the social services, education, environment, and water and agriculture departments within the study area. The targeted respondents were those seeking services in these departments in the first week of May 2021. The study selected five departments for sampling and 35% of the customer population in each department selected constituted the sample size for the research. The customers were then randomly selected from the average number of customers that visited the departments within a week. A total of 213 respondents participated in the study. Inferential analysis was used to analyze data along the research questions which was then presented in descriptive statistics, tables and percentages. The findings revealed that corporate governance practices affect service delivery in Turbo Sub County, Uasin Gishu County. Specifically, the study found that transparency, objectivity and accountability impact service delivery positively and, that transparency enhances service delivery within Turbo Sub County, Uasin Gishu County. Subsequently most of the participants also reported that accountability as a corporate governance practice was primary in public service delivery as cited by a significant percentage of the respondents. Further, the study made the conclusion that objectivity has the greatest impact on service delivery followed by transparency and lastly accountability has the least impact. The study recommends that Uasin Gishu County policy makers need to empathize capacity building on accountability, transparency and objectivity in order to enhance service delivery in its departments. | |
| dc.description.sponsorship | Kenyatta University | |
| dc.identifier.uri | https://ir-library.ku.ac.ke/handle/123456789/28703 | |
| dc.language.iso | en | |
| dc.publisher | Kenyatta University | |
| dc.title | Corporate Governance Practices and Service Delivery in Uasin Gishu County, Kenya | |
| dc.type | Thesis |