Management Information Systems Adoption and Performance of Long-Distance Public Transport Bus Companies in Lamu County, Kenya
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Date
2024-05
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Publisher
Kenyatta University
Abstract
Despite the fact that long distance public transport bus companies in Kenya invest heavily in the adoption of MIS with an aim of enhancing their performance, some still struggle to achieve the expected profitability and productivity. This was mainly due to differences in the extents of technology adoption in electronic document management, parcel management, booking and electronic fleet management systems. Companies who were not able to remain updated in the adoption of their management information systems soon became irrelevant to their customers and hence loss of business to their competitors who were updated. The high capital involved in venturing into long distance transport business only to be brought down by technological issue which could be researched, identified and resolved was a big matter of concern among the long-distance public transport bus companies. This as a result left many investors in this industry wondering why the underperformance as expected despite their efforts to adopt MIS and which was why there was need to provide an answer through a research study. This research therefore sought to assess the information management systems adoption and performance of the long-distance public transport bus companies in Lamu, Kenya and focused on the extent of adoption which seemed to affect the performance of the bus companies. Specific objectives were: to establish the extent of adoption of electronic document management on performance of the long distance public transport bus companies in Kenya; to assess the extent of adoption of electronic parcel management on performance of the long distance public transport bus companies in Kenya; to assess the extent of adoption of electronic booking on performance of the long distance public transport bus companies in Kenya; and to evaluate the extent of adoption of automated fleet management on performance of the long distance public transport bus companies in Kenya. Technology Acceptance Theory (TAT), Resource based view theory and Diffusion of Innovation Theory were used. Qualitative research methodology was used and descriptive data collection techniques and interpretation was applied respectively. The study used inferential statistics to examine the data in order to draw a summary and conclusion. Data was analyzed using both descriptive and inferential statistics by use of SPSS V20. Frequencies, percentages, mean and standard deviations were used descriptively to analyze the data. Regression analysis or linear regression were used to descriptively analyze the data while results were presented using pie charts and tables. The study revealed that Management Information Systems (MIS) adoption had a great effect on the performance of the long-distance public transport bus companies. Such included the adoption of Electronic Document Management Systems (EDMS), which enabled the companies to save on office space, increase data security, efficiency and productivity; the adoption of Electronic Parcel Management Systems (EPMS), which enabled the companies to monitor transit goods, reduce transit time, create more transparency and accountability; adoption of Electronic Booking Management Systems (EBMS) hence enhancement of e-ticketing, booking confirmations and cancellations; and finally the adoption of Automated Fleet Management Systems (AFMS), which enhanced fleet management, driving safety, fuel management and data collection. The study concluded that EDMS, EPMS, EBMS and AFMS had a great influence on the performance of the long-distance public transport bus companies. The study recommended every long-distance public transport bus company should work hard toward full adoption of their IMS in order to achieve the maximum profitability in the public transport industry. The study recommended that Kenyan government to withdraw taxes for ICT to enable the companies to afford the ICT gadgets.
Description
A Research Project Submitted to School of Business, Economics and Tourism in Partial Fulfilment of the Requirement for the Award of the Degree of Master of Business Administration (Management Information Systems) of Kenyatta University, May 2024.
Supervisor
Joshua Tumuti