Knowledge Processing Capability and Business Sustainability of Mobile Telecommunication Firms in Kenya
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Date
2022-08-17
Authors
Kibor, Joy
Mutuku, Morrisson
Tumuti, Joshua
Journal Title
Journal ISSN
Volume Title
Publisher
EASO
Abstract
Mobile telecommunication firms in Kenya operate in a dynamic and highly
competitive business environment. This may be attributed to innovativeness,
emerging technologies, and rapid changes in consumer consumption patterns.
This has necessitated firms in this sector to develop strategies to remain
competitive and sustainable. Therefore, this paper sought to assess
Knowledge Processing Capability's influence on the sustainability of mobile
telecommunication firms in Kenya. The study's variables were anchored on
Knowledge-Based View (KBV) theory and adopted a descriptive,
explanatory research design. The study targeted three mobile
telecommunication firms with an accessible population of 1,177 employees.
The study relied on stratified random sampling techniques to select 299
respondents. Primary data was obtained through a semi-structured
questionnaire. Data were analysed by the use of descriptive and inferential
statistics. The findings revealed a significant positive relationship between
knowledge processing capability and sustainability of the mobile
telecommunication companies in Kenya.
Description
A Research Article in the East African Journal of Business and Economics
Keywords
Knowledge Management Systems, Knowledge Processing Capability, Firm Sustainability, Mobile Telecommunication Firms
Citation
Kibor, J., Mutuku, M. & Tumuti, J. (2022). Knowledge Processing Capability and Business Sustainability of Mobile Telecommunication Firms in Kenya. East African Journal of Business and Economics, 5(1), 220-234. https://doi.org/10.37284/eajbe.5.1.79