Internal Reform Initiatives and Performance of National Police Service in Nairobi County Kenya
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Date
2023
Authors
Ligami, Kentice Khavai
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
Despite the enactment of several legislations supporting police reforms. There is still a very slow response to enforcing the legislations to the disadvantage of meaningful police reforms in Kenya. This raised questions as to the source of the problem as it may have been due to lack of goodwill from police officers and the ruling class or other factors that needed critical examination. Therefore, this study sought to investigate the influence of internal reform initiatives on the performance of national police service in Nairobi County Kenya. The specific focus of the study were to examine the influence of structural reforms, innovation, physical resources and training on the performance of national police service in Nairobi County Kenya. The study was guided by balance score card model, contingency theory, diffusion of innovation theory, resource based view theory and human capital theory. This study employed a descriptive research design. The unit of analysis was National Police Service headquarters in Nairobi City County, Kenya. The study comprised of 2883 respondents from 11 sub counties in Nairobi City County, Kenya. Stratified sampling method was used to group respondents into sub counties in order to ensure representativeness of all the cases. Simple random sampling method was used to select the respondents. The sample size was 351 respondents. Primary data was collected using questionnaires. 35 questionnaires were piloted to respondents from the National Police Service in Kiambu County, Kenya. Validity was measured by applying content, criterion and construct validity. Cronbach alpha test was used to check for reliability of the questionnaires whereby the alpha coefficient of Cronbach was calculated from the data collected from the pilot study to check a coefficient of correlation of the test results. The study data obtained quantitative data which was analysed using descriptive statistical analysis including mean and standard deviation. The study further carried out inferential statistics involving correlation analysis and multiple regression analysis to find out the extent to which variables influence each other. The results of the findings were presented in terms of tables and figures. The study found that structural reforms, innovation, physical resources and training had a positive and significant influence on the performance of national police service in Nairobi County Kenya. The study concluded that the structural reforms in an organization aim to tackle underlying problems of motivation and behaviour by addressing formal and informal operations of the organization. Innovation enables problem-solving and provides creative insight that allows the organizational management to look at things from a different perspective regardless of whether its introducing a new strategy or improving on an existing strategy. Physical resources enable employees work better and thus enable the organization to achieve a better performance, building on the assumption that strategic resources are heterogeneously distributed across firms and that these differences are stable overtime. Trained employees will be able to make better and economical use of materials and equipment. A well trained employee usually shows greater productivity and higher quality of work-output than an untrained employee. The study recommended that reforming organizational structures requires looking at the structure of the organization and its operational systems to identify where decisions are taken and how the various components connect. The organization should make sure you keep the employees are kept aware of the strategies and challenges and invite their input and also empower the employees to make decisions and take action. The organization should provide adequate physical resources since employees require the appropriate physical resources to maintain high productivity levels in a company. The organization should make sure that the training content is educational and relevant to the employees’ job descriptions and consider employees’ suggestions by including them in the training process.
Description
A Research Project Submitted to the School of Business, Economics and Tourism in Partial Fulfillment of the Requirements for the Award of Degree of Masters of Business Administration (Strategic Management) of Kenyatta University, May 2023.
Keywords
Internal Reform Initiatives, Performance of National Police Service, Nairobi County, Kenya