Quality Management Enablers on Performance of Public Universities in Nyeri County, Kenya
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Date
2021
Authors
Gatimbu, Gaiti Michelle
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
Owing to contradictory evidence from literature on the link between quality
management enablers and organizational performance, this study was geared towards
establishing the effect of quality management enablers on performance of public
universities in Nyeri County, Kenya. The specific objectives that guided this study
were: to determine the effect of transformational leadership, employee development,
continuous improvement and technological initiatives on performance of public
universities. The study adopted transformational leadership theory, Kurt Lewin theory,
total quality management theory and technology acceptance theories. Descriptive
approach and systematic random sampling techniques were used. Israel formula was
utilized to calculate the ideal sample size of 241 from a target population of 607.
Industry experts and scholars from Kenyatta University were used to test content and
face validity of the research instrument while internal consistence was tested using
Cronbach Alpha method in the obtained alpha value was 0.754. Descriptive and
regression methods were adopted to analyse data and thereafter tables and figures were
used to present the analysed data. The study found that transformational leadership,
employee development, continuous improvement and technological initiatives had a
positive and significant influence on performance. The study concluded that
transformational leadership seeks to lower staff turnover by making people feel more
engaged and included in the organization and focuses on the positive impact of the
change for the greater good and guides employees on how they can contribute to it.
Employee development help the organization meet and even exceed performance
expectations and equips employees to better handle the changes that might happen
within the organization. Continuous improvement is designed to empower employees to
solve problems that affect them and gradually improve the efficiency of their work
processes. The study recommended that the organizational leaders need to create and
communicate an inspiring vision of the future by understanding the values of the their
employees they lead, the capabilities and resources of the organization and conducting
an intelligent analysis of the environment that the organization faces and selecting the
best way forward within it. The organizational leaders should align employee
development with the organizational needs, work with employees individually by
identifying their skill levels and career goals and assessing the skills they will need to
work on and help them create a career road map. The organizational leaders should
recognize or identify an opportunity and plan for a change. The organization
management should align technology and strategy by bringing new technology that will
help the organization achieve its strategic goals.
Description
A Research Project Presented to the School of Business in Partial Fulfilment of the Requirements for the Award of Master of Business Administration (Strategic Management Option) of Kenyatta University, June, 2021
Keywords
Quality Management Enablers, Performance, Public Universities, Nyeri County, Kenya