Citizen Perceptions of the Governance of Projects in Kenya

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dc.contributor.authorMoi, Edna Jemutai
dc.contributor.authorIravo, Mike
dc.contributor.authorDavid, Minja
dc.date.accessioned2023-04-17T08:17:52Z
dc.date.available2023-04-17T08:17:52Z
dc.date.issued2016
dc.descriptionArticleen_US
dc.description.abstractThis paper describes the citizen perceptions of the governance of projects in Kenya. The paper is based on the study of the process of citizen involvement on local government carried out in Elgeiyo Marakwet and Nandi Counties in Kenya. The study was guided by the SERVQUAL theory which depends on five administration quality measurements, in particular effects which are tangible, reliability, responsiveness, assurance and empathy. These perceptions reflect the information available to them at low cost, whether it is obtained through direct experience, media coverage of projects, conversations with elected and appointed officials, or some similar source. In the case of public services such as education available at low-cost reflects academic performance at schools, health centers reflect the health of the people and infrastructure reflecting the ease of movement so too will citizens’ judgments of them. The growth in importance of service quality has been influenced greatly by the changing nature of the world economies and the customers’ changing needs, tastes and preferences. Quality service delivery is a challenge to many management and organizations only customer’s judge quality, and the perceptions stem from how well a provider performs, against customers’ expectations about how the provider should perform. When the expected service is more than the actual service, service quality is less than satisfactory. Whereas employees and leaders at the county government are an important source of knowledge about internal politics and power games inside the county, other stakeholders in the county may also have their valuable, independent perceptions of politics in administrative systems. Moreover, when public organizations are considered such perceptions and understanding of the political climate may shed light on a wider range of consequences, such as citizens’ attitudes toward government, trust and faith in public organizations, agencies and their behavioral intentions, as well as actual behaviors in the democratic realm.en_US
dc.identifier.citationJemutai, M. E., Mike, I., & David, M. INNOVATIVE RESEARCH AND KNOWLEDGE.en_US
dc.identifier.issn2213-1356
dc.identifier.urihttp://ir-library.ku.ac.ke/handle/123456789/25212
dc.language.isoenen_US
dc.publisherIPRJBen_US
dc.subjectCitizenen_US
dc.subjectperceptionen_US
dc.subjectgovernmenten_US
dc.subjectservice deliveryen_US
dc.subjectservice qualityen_US
dc.titleCitizen Perceptions of the Governance of Projects in Kenyaen_US
dc.typeArticleen_US
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