Attitudinal Training and Employee Performance in Devolved System of Governance in Kenya: a Case of Nyamira County Assembly
Loading...
Date
2022
Authors
Onduko, Gilbert Atunga
Ng’eno, Weldon K.
Journal Title
Journal ISSN
Volume Title
Publisher
OAPUB
Abstract
Public organizations seek to improve the performance of their employees so that they can
provide public service both effectively and efficiently. This study examined the use of
attitudinal training to enhance employee performance at the Nyamira County Assembly.
The study sought to investigate the factors necessitating the adoption of attitudinal
training to enhance employee performance at the Nyamira County Assembly. The
Kirkpatrick model was used to generate a framework for examining the effectiveness of
the attitudinal training at the County Assembly concerning the enhancement of
employees’ performance. Descriptive research design and correlation research designs
informed data collection and analysis in the study. Stratified sampling was used, dividing
the target population of staffers at the County Assembly into two strata based on their
contractual and non-contractual status. Purposive sampling was used to determine
whether 12 participants were interviewed. A total of 112 questionnaires were distributed
to the rest of the staff at the County Assembly. The quantitative data was analzyed using
descriptive and inferential statistics, while the qualitative data was analyzed using the
thematic analysis process. Logistical and ethical considerations regarding budgeting and
research timeline were taken into consideration, while ethical considerations included
confidentiality, anonymity, and informed consent. The study found that the adoption of
attitudinal training and employee performance was statistical significance. The findings
revealed that attitudinal training content and employee performance were statistically
significant. The study established that the training content that contributed to employee
performance includes content on customer service, communication skills, ethics and
integrity, and leadership skills. To enhance employee performance, the study recommends that organizations should ensure that the training programs inculcate
attitudinal training content including customer care, communication skills, ethics and
integrity, and leadership skills.
Description
Article
Keywords
attitudinal training, customer services, employee performance, productivity, teamwork
Citation
Atunga, O. G., & Ng’eno, W. K. (2022). ATTITUDINAL TRAINING AND EMPLOYEE PERFORMANCE IN DEVOLVED SYSTEM OF GOVERNANCE IN KENYA: A CASE OF NYAMIRA COUNTY ASSEMBLY. European Journal of Human Resource Management Studies, 6(1).