Project Management Practices on Implementation of Mobile Banking projects in Selected Commercial Banks in Nairobi County, Kenya

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dc.contributor.advisorLucy Ngugien_US
dc.contributor.authorMugo, Damaris Wambui
dc.date.accessioned2021-11-04T08:42:13Z
dc.date.available2021-11-04T08:42:13Z
dc.date.issued2021
dc.descriptionA Research Project Submitted to School of Businessin Partial Fulfilment for the for the Award of Masters Degree in Business Administration (Project Management) of Kenyatta University, June 2021en_US
dc.description.abstractMobile banking technology has been widely adopted by commercial banks in Kenya as a tool for market penetration. The technology has been instrumental in serving a wide and ever-growing customer base with fast, efficient, and convenient quality services. It has become one of the key success factors in the banking industry as empirical evidence links its adoption to wide customer base and enhanced number of transactions. However, the implementation of mobile banking projects poses various challenges such as poor and inadequate information systems, inadequate IT infrastructure, limited IT knowledge, dependence on inadequate and outdated technology and lack of awareness of technological changes. The aim of this study was to examine the impact of project management practices on the implementation of mobile banking projects by selected commercial banks in Nairobi County, Kenya. The specific focus of this study was to determine the effect of project manager competence, project planning, project financing and senior management support on the implementation of mobile banking projects in selected commercial banks in Nairobi County, Kenya. This research is supported by stakeholder theory, constraint theory and systems theory. He adopted a descriptive research design. The target group is the mobile banking project of six Ban One commercial banks in Nairobi District. The monitoring unit consists of 244 project employees. A stratified random sample was used to select 149 respondents. Primary data were collected using a semi-structured questionnaire. Thematic analysis is used when analyzing qualitative data. Quantitative data were analyzed using descriptive statistics and statistics. The correlation results indicated that project manager competence, project planning, project financing and top management support have a positive and significant association with mobile banking project implementation. The regression results revealed that project manager competence, project planning, project financing, and top management support positively and significantly influence mobile banking project implementation. The study concluded that project management practices have a positive and significant effect on the implementation of mobile banking projects in commercial banks in Kenya. The study recommended the need for banks‟ management to ensure project managers possess the required technical skills and experience in project management; should ensure proper planning and monitoring of projects and should make adequate budgetary allocation to support projectsen_US
dc.description.sponsorshipKenyatta Universityen_US
dc.identifier.urihttp://ir-library.ku.ac.ke/handle/123456789/22924
dc.language.isoenen_US
dc.publisherKenyatta Universityen_US
dc.subjectProject Management Practicesen_US
dc.subjectImplementationen_US
dc.subjectMobile Banking projectsen_US
dc.subjectSelected Commercial Banksen_US
dc.subjectNairobi County,en_US
dc.subjectKenyaen_US
dc.titleProject Management Practices on Implementation of Mobile Banking projects in Selected Commercial Banks in Nairobi County, Kenyaen_US
dc.typeThesisen_US
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