Accomplishing Organizational Performance through Business Process Re-Engineering: Evidence from Selected Supermarkets in Mombasa City County, Kenya

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dc.contributor.authorMuthimi, Janet
dc.contributor.authorMwarora, Athman
dc.date.accessioned2023-07-19T08:42:49Z
dc.date.available2023-07-19T08:42:49Z
dc.date.issued2023
dc.descriptionArticleen_US
dc.description.abstractThe aim of this study was to establish the impact of business process re-engineering (BPR) on the performance of supermarkets in Mombasa City County, Kenya. Specific focus of the study was the measurement of Business Process Reengineering through process redesign. Additionally, performance was measured through profitability, efficiency, customer satisfaction, and cost optimization. The study was anchored on the BPR theory. The study adopted a descriptive research design in the collection, analysis, and presentation of data. The target population was all supermarket outlets operating in Mombasa City County, Kenya. The main research instrument was a structured questionnaire mixed with open-ended questions administered through a face-to-face interview with the respondents comprising one manager, one supervisor, one shop floor staff and two customers from each outlet selected randomly to each supermarket outlet. The presentation of data for this research was done through frequencies, means, percentages, and standard deviations. Statistical Packages for Social Sciences software (SPSS) was applied in the analysis of data. Study results indicated that there was significant correlation between process redesign and performance, r = 0.236. Additionally, beta coefficients indicated that for every unit of performance, there was an influence of process re-design, β= 0.302 (p<.05). This led to the conclusion that indeed business process redesign influenced performance of supermarkets in the county of Mombasa, Kenya. It was therefore recommended that supermarkets should do feasibility studies and consultations when setting up a new supermarket with all business processes considered.en_US
dc.identifier.citationMuthimi, J., & Mwarora, A. (2023). Accomplishing Organizational Performance through Business Process Re-Engineering: Evidence from Selected Supermarkets in Mombasa City County, Kenya. International Journal of Research and Innovation in Social Science, 7(6), 765-772.en_US
dc.identifier.urihttps://dx.doi.org/10.47772/IJRISS.2023.7660
dc.identifier.urihttp://ir-library.ku.ac.ke/handle/123456789/26313
dc.language.isoenen_US
dc.publisherIJRISSen_US
dc.subjectBusiness process re-engineeringen_US
dc.subjectprocess redesignen_US
dc.subjectperformanceen_US
dc.subjectsupermarketsen_US
dc.subjectMombasaen_US
dc.subjectKenyaen_US
dc.titleAccomplishing Organizational Performance through Business Process Re-Engineering: Evidence from Selected Supermarkets in Mombasa City County, Kenyaen_US
dc.typeArticleen_US
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