Total Quality Management Practices and Performance of Kenya Rural Roads Authority Projects In Kirinyaga County, Kenya

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dc.contributor.advisorGladys Kimutaien_US
dc.contributor.authorMwangi, Stephen Kiragu
dc.date.accessioned2023-08-11T08:15:45Z
dc.date.available2023-08-11T08:15:45Z
dc.date.issued2023
dc.descriptionA Research Project Submitted to the School of Business, Economics and Tourism in Partial Fulfillment of the Requirements for the Award of the Degree of Master of Business Administration (Project management) of Kenyatta University June, 2023.en_US
dc.description.abstractIn many emerging economies including Kenya, performance of projects continues to deteriorate particularly, in the construction industry. As a result, there are concerns about cost overruns, time overlaps, idling and wasted resources and inevitable inconveniences to the targeted beneficiaries. Total quality management plays a significant role in its impact to achieve project performance. Nonetheless, weakness lies on the challenges related to non-compliance with the practice and principles in the process of executing total quality management. Therefore, the study's goal was to assess how total quality management practices affect the success of Kenya Rural Roads Authority projects in Kirinyaga County, Kenya. Determine the impact of leadership, customer focus, continuous improvement, and relationship management on project success was one of the specific goals. The research is informed by the quality management theory, resourcebased theory, Crosby's theory, and Kano's quality theory. Both descriptive and explanatory survey methods were used in this study. The population targeted was 70 road projects undertaken by the Kenya Rural Roads Authority in Kirinyaga County for the period 2016-2020. Using simple random sampling, three management levels (top, middle, and supervisory) were chosen from the 70 projects. Additionally, one representative of the Kenya Rural Roads Authority from each of the projects was chosen at random for the study. There were 280 responders in all. Primary data was acquired via semi-structured questionnaires. The data analysis employed descriptive statistics such as frequencies, percentages, means, and standard deviations as well as inferential statistics such as correlation and regression analysis. The results demonstrated that leadership, customer focus, continuous improvement, and relationship management had a significant and favorable impact on project management. The study came to the conclusion that the effectiveness of projects is greatly influenced by whole quality management approaches. The study recommends that the government should strengthen project management's dedication to quality management. There is need for regularly review customer requirements to reflect changing customer preferences and expectations. Project managers need to be inspired to work hard to meet organizational objectives. This can be achieved through promotions, training and compensation packages that are either at or above market level.en_US
dc.description.sponsorshipKenyatta Universityen_US
dc.identifier.urihttp://ir-library.ku.ac.ke/handle/123456789/26790
dc.language.isoenen_US
dc.publisherKenyatta Universityen_US
dc.subjectTotal Quality Management Practicesen_US
dc.subjectKenya Rural Roads Authority Projectsen_US
dc.subjectKirinyaga Countyen_US
dc.subjectKenyaen_US
dc.titleTotal Quality Management Practices and Performance of Kenya Rural Roads Authority Projects In Kirinyaga County, Kenyaen_US
dc.typeThesisen_US
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